Had a 5 day stay here in June. were assured there would be a pick up at airport (we were prepared to pay) but alas no pick up! our flight had been delayed, but I did phone from Scotland to let them know and was assured there was no problem! taxi from airport did not know location, but fortunately had a good map. Staff on duty not very helpful. there were obviously large renovation works going on so no dining room but we were given a ticket for cafe across the street for drink and croissant. this was closed on Sunday but no alternative was given. I hope the renovations mean that the hotel has upgraded as the location is perfect for all the sights. would consider using again if this was so, room was clean as were bathroom fascillities,shame about the upheaval (which we were not informed about) and lack of tourist info.(night reception could tell us nothing about visits to Vatican infact it seemed to belong to another country!).

This hotel is beyond a dump and should be closed down. There were six of us travelling in Italy and we booked three rooms at the Marcus via the on-line booking option. Nothing that exists on the hotel website actually exists in reality. Although the entry is a good sign of what is to come, we were tired and agreed to check in. That process, which requires that you pay ahead for your 2 night stay, should have been another warning of what was to come. We were showed a room that was not awful, but, of course, not available. The rooms we did get were tiny, filthy, without hot water, a toilet that did not flush, and dirty linens. One room even had pidgeons in it! The staff was rude and not at willing to help with any problems. Although the rooms come with a continental breakfast -- not one of us wanted to drink a cafe latte from the disgusting cups! Luckily we were only committed to a 2 night stay and we mananged to escape the Marcus without harm or disease. Do yourself a favor and don't stay at the Marcus Hotel. If you do -- bring your flip-flops so you can take a cold shower!

...but, excellent location (half-way between the Spanish steps and the Piazza Navona) for a lads weekend away in a great city. The cheap price meant that we didn't care about the hotel's shoddiness. Who sits around in their hotel room all day anyway? You should be out seeing the sites and only use the room to pass out in at the end of the night. This place is basically one step up from a hostel - at least you get your own bathroom. The room was clean if rather scruffy and cramped. The service was fine from the various people at reception. We didn't have any problem at all. Besides you are staying in the best area of Rome for a fraction of the price you would normally pay. One more thing... don't be too surprised if the toilet flushing mechanism, is somewhat eccentric! Don't expect much and you wont be disappointed.

This is the worst hotel I have ever stayed in! The toilet seat broke, the curtains fell down when I pulled them across and the bed sheets were filthy! We were given another room but the air-conditioning did'nt work and the 'phone was dead. In the end we went to another hotel, despite having paid 6 nights in advanace. This place was so bad that it was allmost funny! Basil Faulty eat your heart out! Australian Visitor to Rome