I booked the reservation online through their website. For the price we paid 550 euros per night, for 5 nights, we expected excellent service. We booked the Trinita De Monti Suite de luxe and were happy with it - two flatscreen TVs, modern bathroom. However, since there were 4 of us, we needed the extra bathroom and inquired about the apartment. We were told the rate was depending on the number of people and were surpised to be quoted rates lower than the rate (300- 450 euros)we paid for the suite deluxe. But when they checked our current rate, we were told they would give us the apartment for the same rate we were paying. We transferred and expected better accomodations. The apartment is really big but is not as modern as the suite deluxe. One bathroom is old and the toilet always clogged up. The TV in the master bedroom is an old TV that could not get any english channel. Several outlets were not working and caused the breaker to trip. We called the fromt desk several times to have our concerns fixed and were brushed off, saying they had to wait for the engineer. Until we left three days later and numerous follow up,, some of our concerns were still not taken care of. . Because of this, I do not think it is a 4 star hotel. There was no strong effort to address the concerns of the guest..
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