We're don't choose hotels for a luxury, boutique experience and until this trip have selected them mainly based on price, cleanliness and location above all else. So when we read some negative reviews about Hotel Smeraldo, we decided it would be fine. It's in a great location (the Pantheon neighborhood of Rome), a reasonable price considering, and recently has been renovated. But it was truly uncanny how ridiculously dismissive every single member of the staff was, as if they had absolutely no time or patience for us.
We split our stay in Rome, and therefore stayed at the hotel in early and mid-May; every encounter with various staff - particularly those at the front desk - was exactly the same. We had to laugh about it. When we had an issue with our room on the second half of the trip (first floor room smelled like sewer gas so we asked to be relocated), several staff members acted put out by our request for a change.
Having stayed nowhere else in Rome, I hesitate to say I wouldn't recommend what otherwise is a well-managed, clean hotel with modern bathrooms, etc., but wow, this crew has the market cornered on attitude, and certainly didn't add an ounce of charm or warmth to our stay in the glorious city of Rome.
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