This hotel is in a great location, about 2 blocks from a bus stop, and very close to a taxi stand. Lots of nice restaurants in the surrounding area. The room was extremely clean, and the bed was very comfortable. Our only complaint was the service. We asked to change to a quieter room, and that was not a problem, they gave us 3 rooms to look at. But when we decided, the porter simply handed us the key and disappeared. We would have tipped him to help us move our suitcases! We were never told when breakfast was, or where it was--but that was pretty easy to figure out. When we would come back to the room in the evening we had the impression that we were bothering the clerk to ask for our room key. They also did not want to call to make dinner reservations for us. Rome is an expensive city, and we paid a good sum to stay at Albergo Santa Chiara during Easter week. We just expected that there would be a bit more service. Also they advertise wi-fi in the rooms, but our room was too far from the lobby, so we had to go down to the lobby to use it. There was a bar in the lobby sitting area, but there was never anyone there to offer us drinks, so we went out and bought our own bottle of wine, and opened it up in the lobby and used their glasses. And one more thing, we had to hunt someone down in the breakfast room to ask for coffee. Just not what we were expecting when we paid so much to stay there.