I stayed at the Hotel San Carlo for three nights in October and was given Room 12. It was a spacious room, but in desperate need of a renovation. The bathtub was stained and the tiles had some mold. The hair dryer in my room fell apart and the closet needed to be fixed. One morning there was no hot water at all and when I reported it to the man at the front desk, he acted as if he did not even want to talk to me! Had I known that there were rooms that had been renovated, I would have asked for one at check in. The one thing that bothers me about the whole situation is that I was the only one assigned a room in that section of the hotel. At breakfast, I saw quite a few people who were coming from the renovated side. Could it be because I am a minority and management mistook me for one of their hired help?
The only good thing about the hotel is the location and the bellman, who did not complain when he had to lug my heavy suitcases. The hotel is very convenient to shopping, sightseeing, restaurants, and transportation. I would definitely stay in this area again, but not at this hotel.
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