I would like to say that this company has yet to refund our money back and does not seem to answer any phones calls (goes straight to messages) or emails. I should have cancelled them from the beginning. One day I would be having a conversation with Mario next day with Angelo day after with Jason, They all bloody sound the same. I questioned them on this no answer.
We took a group of 50 people to Rome to visit the Colloseum, Rome city etc and we had discussed to have an English speaking driver and a tour guide. They did not provide us with an English speaking driver and the guide they had provided turned up at the wrong time (the plan was for the guide to meet us in the afternoon not in the morning). The coach in the morning turned up late delaying our day schedule and as a result of starting the day late meant we finished the day late. During the trip one of the colleagues Angelo contacts me and threatens me saying why did you finish the day later yesterday when we had not planned that. I tried to reason with him saying your coach driver turned up late. He was having none of that and threatened me I pay for the service or else he'l cancel the weeks trip. Bare in mind I had already paid them full amount which included coach hire, tour guide for 3 days, private water taxi, two drivers (accommodate long driving hours). A lot of the things I had paid for did not happen and I have been trying to get my money back but no one answers any phone calls, in fact the phone number they have provided goes to some women's house who speaks no English.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.