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“Great hotel” 4 of 5 stars
Review of BEST WESTERN Premier Hotel Royal Santina

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BEST WESTERN Premier Hotel Royal Santina
4.0 of 5 Hotel   |   Via Marsala 22, 00185 Rome, Italy (Castro Pretorio)   |  
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Hotel amenities
Ranked #224 of 1,263 Hotels in Rome
San Francisco, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great hotel”
4 of 5 stars Reviewed 4 days ago NEW

I am currently staying at Royal Santina. The staff are fantastic and have done everything they can to make my stay great. The breakfast is nothing major but is still good. The rooms are extremely small but nice. the bed is very comfortable. Had issues with housekeeping cleaning my room. But the minute I brought it to the attention of the front desk, the issue was taken care of. I only wish my room was bigger....

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
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107
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Los Angeles, California
Top Contributor
175 reviews 175 reviews
122 hotel reviews
Reviews in 123 cities Reviews in 123 cities
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights. The hotel is conveniently located a 5-minute walk from the Termini railway station. In spite of this, my room (facing away from the street) was very quiet. The room was small but clean and nicely decorated. The bed and pillows were very comfortable. The bathroom was good size with excellent shower pressure. Room amenities include coffee maker and laptop-size safe. Hotel staff is reasonably friendly and helpful. Complimentary Wifi. There is a small gym with two treadmills, one machine and free weights.
Breakfast is not bad but could be better. There were cakes, pastries and croissants (although the latter not very crispy), however I didn't see any skim milk or healthy items. The selection of cheese and fresh fruit was limited.
Overall a very good choice.

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review, 1 week ago
Dear cqfp123,
Thank you for your review.
I have appreciated your sincerety very much and your opinion is important to us.
For what concerns skim milk, I'd like to inform that is always available by asking to our staff.
Moreover we offer gluten free and vegetable menus to our guests.
While looking forward to see you again, I'd like to wish you Merry Christmas!
Kindest regards.
Cinzia
Guest Relations
BW Premier Royal Santina
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to the main train station. Nice room, modern bathroom. Good value in central Rome. Hop-on hop-off bus starts outside hotel, which is very handy as the bus gets full very quickly. Hotel takes tour groups and cruise ships so breakfast can be crowded.

  • Stayed October 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review, 1 week ago
Dear luckyduck13,
Thank you for the comment.
Looking forward to welcome you again please accept our most sincere wishes for a very Merry Christmas!
Best regards
Cinzia
Guest Relations
BW Premier Royal Santina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Location is perfect for tourists with lots of luggages as it's only few min walk from the Rome Ternini and metro station. Room is clean and cozy and the lighting effect is special. Service is okay but the staff are not very friendly (not bad though) and we don't feel welcomed. But overall speaking the hotel is still good given our short stay and its location.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review, 1 week ago
Dear JWong0316,
Thank you for the comment.
I am pleased to read you enjoyed your stay however I am sorry if our staff's attitude didn't meet your expectations. I apologize.
I can assure you that all our customers are welcome, hospitalityis our job and we put our utmost effort to make our guests feel like at home.
I hope you will like to consider the opportunity to come to stay at our hotel again,
Best regards.
Cinzia
Guest Relations
BW Premier Royal Santina
Roscioli Hotels Group - Rome
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Voorheesville, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was in Rome as part of a tour and was very happy we stayed at the BW Royal Santina. This was a clean, modern hotel, and also convenient because it was right next to Termini Central train station and very near Piazza Repubblica, as well as metro stops. I have stayed in other hotels in Rome which were not so well-located or as nice. I plan to stay there again the next time I am in Rome.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review, 1 week ago
Dear TravelGlobal14,
Thank you very much for the lovely comment.
I am glad you enjoyed your stay at our hotel.
Hopefully soon there will be another occasion to welcome you,
Merry Xmas and Happy New Year!
Kind regards.
Cinzia
Guest Relations
BW Premier Royal Santina
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilydale, Australia
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This was our first time in Rome and the location of the hotel next to Termini was very fortunate. The subway Metro gave you access to the blue and red lines as well as trains to the international airport. Yes there are plenty of people asking for money, or selling umbrellas and selfie extension rods for iPhone and trying to sell you tourist information, but you just ignore them. Termini also has many stores which include a grocery store, ATMs and SIM card for travellers. We used WIND! The bus tours leave from this area as well.

The hotel itself had very polite, courteous and efficient staff. Check in was prepaid so it didn't take very long. We had breakfast included, which was a buffet style including hot, cold and continental foods. There was an automatic coffee dispensing machine, but you could ask the wait staff for espresso. The food was edible, but nothing to write home about. The cooked meat was cool and one apple was completely rotten on the inside, but w e persisted.
The room was a king bed with a long bench table with a bar fridge full of drinks you can purchase. There was also coffee making facilities in the wardrobe, we didn't use it preferring to go to many of the cafes and restaurants inn the area. A wide screen TV had about four channels of English speaking tv. The rest of the channels were in Italian.

The room decor is very modern which caused some problems with the bathroom sink as the tap was high and very close to the edge of the sink. There was also mood lighting of four different colors. There was a room safe but we didn't use it due to the horror stories we have heard about them in general. There was no safe deposit at reception, nor was there a guest laundry, but there is a launderette a few blocks away. The room heater was too hot for us and we had to get them to turn it off. It was set to 23 degrees. The room was cleaned daily to a satisfactory level.

Stayed December 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review, 1 week ago
Dear StephenIG,
Thank you for the nice comment.
I have loved all the details, which I am certain, will be very useful to the readers who are thinking about booking a vacation in Rome.
We are looking forward to welcome you again,
Merry Christmas!
Kindest regards.
Cinzia
Guest Relations
BW Premier Royal Santina
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
222 helpful votes 222 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a great location opposite the main train terminal and the sightseeing buses stop outside the hotel so great for links all around Rome. You can walk to the Trevi fountain approx 25 minutes.
The hotel is clean and staff are friendly and helpful
I would definetly stay again

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review, 2 weeks ago
Dear twighligh,
I thank you very much for the lovely comment.
I am glad we have fulfilled your expectations and that the professionality of our staff was also satisfactory and appreciated .
I take this occasion to wish you Merry Xmas and Happy New Year 2015.
Kindest regards.
Cinzia
Guest Relations
BW Premier Royal Santina
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Premier Hotel Royal Santina

Address: Via Marsala 22, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#91 Luxury Hotel in Rome
#122 Business Hotel in Rome
#126 Romantic Hotel in Rome
#158 Family Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Hotel Royal Santina 4*
Number of rooms: 118
Official Description (provided by the hotel):
Business-oriented 8-story Hotel located a few steps from air terminal, in busy commercial area. ... more   less 
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Also Known As:
Royal Santina Rome
Royal Santina Hotel

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