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“Very Dreadful” 1 of 5 stars
Review of BEST WESTERN Hotel Roma Tor Vergata

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BEST WESTERN Hotel Roma Tor Vergata
4.0 of 5 Hotel   |   Via Vico Vigano 24 | Tor Vergata, 00133 Rome, Italy   |  
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Ranked #884 of 1,269 Hotels in Rome
Hong Kong, China
Top Contributor
69 reviews 69 reviews
61 hotel reviews
Reviews in 35 cities Reviews in 35 cities
232 helpful votes 232 helpful votes
“Very Dreadful”
1 of 5 stars Reviewed April 29, 2013

Stay here in August 2012, as a group (not my choice, following my group leader).

Cons:
-Far from downtown Rome (about 1 hour by car)
-In unsecure area of Rome (I lost a wallet when friends come down from the taxi in front of hotel)
-Wait for 30 min for room key (check-in at 9.00pm)
-Breakfast only bread and some pie.
-Small room and bathroom
-Understaffed

Pros:
-Nothing

Recommended: 110% No, totally unaccepted acomodation.
Return To Sleep: 110% No.

As usual, I always include photos in each of my reviews on Tripadvisor. - It's Real Review.

Room Tip: Good room is : room at another Hotel.
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    13
    51
    61
    36
    32
See reviews for
25
29
8
78
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 31, 2013 via mobile

I was staying here in march 13, I found that the room lack of cup for hot water & kettle. Fortunately I bring my own kettle and ask for a cup, but that cup never come at all. I call the recept to enquire but was told the was they have no more cups. The phone in the room was also in a slight faulty mode too. Lousy service and poor room equips.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 14, 2013

Our family spend christmas holiday in west Europe and stayed in 7 different hotels in 4 countries. We took notes about hotel review after we checked out,to make sure we won’t forget the details.
This hotel was the first hotel we had stay, and was the worst hotel we got in europe. The bed is really hard and the pillow is too thin and soft. Bed sheet color look yellowish white. It’s really not an ideal bed to have comfortable sleep while you still have jetlack. Bathroom towel has dirty spot and doesn’t smell fresh. We found some dirty spot on the carpet too.The good thing is the breakfast, eventhough limited but we got many choices of bread,butter, jam,cheese,and hot drink (hot coco, capucino, coffee and tea). There are also scrambled egg, bacon and ham to make sandwich.
The location is not in the center of the city but near the highway. This is good for us, cause we were planning to go to Pisa on the next morning.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISO G, Front Office Manager at BEST WESTERN Hotel Roma Tor Vergata, responded to this review, January 16, 2013
Dear Sirs,
we are very surprised for your negative review.
we are sorry that your stay wasn't pleasant. Our rooms are checked and cleaned every day. Our furnitures follow the standard requirements and we assure you that if you informed the reception during your stay, we would have changed your room or found a solution.
We are glad that you feel good our breakfast.


We hope that this answer was clear and exhaustive, and that you will be our guests again.

Front Office Manager
Sapone Fabio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 10, 2013

I stayed here with a friend and only for one night. We reached the hotel around midnight so we didn't really pay that much attention. They provided free wifi in the room tho, so we could still keep up with what's happening back home.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISO G, Front Office Manager at BEST WESTERN Hotel Roma Tor Vergata, responded to this review, January 16, 2013
Dear Mr
Thank you for your reviews, and i hope next time you will stay for a long time to benefit our services.

Thank you
Front Office Manager
Sapone Fabio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mindanao, Philippines
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 29, 2012

we stayed here in the hotel for the canonization of Blessed Pedro Calungsod last October 2012. We didn't have the choice since we were booked as a group.
This place was like the farthest place in rome!!! No metro line!!!
We had to take a taxi every time we go out and come back to this hotel which cost 80 euros one way!!! There are no stores nor restaurants around it!!!
staying there was crazy!!!
THe hotel staff were not accommodating at all!!! Very arrogant.
The breakfast buffet starts at 8am so late that we never got to eat at all and some say very limited choices.
The rooms were clean but there were some movements at night...maybe a mouse...i don't know :(
The towels look so old and dirty!!! Even the basic electric kettle there was nothing...they provided plastic cup for water drinking!!! worst ever!!!
The only good thing is that there is a wifi in the room but other than that...there is nothing here!!! stay away!!!

Room Tip: check tripadvisor!!!
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISO G, Front Office Manager at BEST WESTERN Hotel Roma Tor Vergata, responded to this review, December 4, 2012
Dear Sirs,
we are very surprised for your negative review.
It's true that we are located in the suburbs of Rome, but we are well connected to Anagnina metro station by the 20 Express Bus Line (bus Stop just a few metres from our Hotel) and by our free shuttle Service.
Moreover next to our structure you can find the shopping center "Le Torri" whit several restaurants and shops!
We are also located near a commercial area with different shopping centers.
All the staff is carefully selected and higly qualified, and they give extreme importance to the customer's care.
The Breaksfast is served between 6.30/10.00 am, although whenever we deal with groups we try our best to organize fixed hours to guarantee a good service.
For other problems you have reported, we assure you that if you had had informed the reception during your stay, we would have changed your room or found a solution.
We hope that this answer was clear and exhaustive, and that you will be our guests again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 10, 2012

In the night of Sep 27,2012, My group tour checked in at this hotel, I heard some noise during 4.00 am. When I turned on the light, I met a mouse in my baggage trying to make a hole to eat something that I bought and kept in my baggage. I, then called to reception until that ring was cut off and I tried it again but this time that line was busy.(????). I & my friend could not continue to sleep until around 6.30 am. I called to inform yr hotel staff again & he came up to my room and saw a mark of some scrap of plastic bag on the floor. He only said that " never found before" (???) But we said, "it happened now". He told me that he would talk to his manager who would come to work at 9.00 a.m. But, we could not wait, we came with group tour that have to go out at 8.00 am. Anyway, I repeated to that staff that I want your response / feedback, but until now nothing happens ....no explanation or even " SAY SORRY/APOLOGY to your customers . I haven't thought that I have to meet a bad experience in the HOTEL name " Best Western " that have chains in many countries. Your hotel probably considers us just tourists not your valued customers who only visit & stay in your hotel just one night & then check out. I & my friend travel a lot & stay in many hotels both in developing countries or even under developing countries, "BUT NEVER NEVER EXPERIENCE LIKE THIS" as well.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISO G, Front Office Manager at BEST WESTERN Hotel Roma Tor Vergata, responded to this review, October 22, 2012
Dear Sir,
we checked immediately the room without finding traces of mice. We inform you that regularly we provide disinfect the hotel and we never had problems of this kind. The customers satisfaction is important to us and so we have immediately changed rooms to customers. However, we would like to apologize to customers if they have had some discomfort.

Yours sincerely,

Giulio Paradiso

Assistant manager
BEST WESTERN Hotel Roma Tor Vergata
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cochin
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 8, 2012

I stayed here with a group. It's a good 4 star hotel which for sure is not good for individual to visit Rome, but for sure for the groups it's good. I prefer a decent place outside than a congested hotel 3* in the centre. If you are in a group you will enjoy it. Breakfast was good.

Room Tip: may be ask for a higher floor room
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Roma Tor Vergata

Address: Via Vico Vigano 24 | Tor Vergata, 00133 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#315 Luxury Hotel in Rome
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Roma Tor Vergata 4*
Number of rooms: 211
Official Description (provided by the hotel):
located 14 km from the centre of Rome, close to the A2 and Tor Vergata university. Close by are a theatre and a sports centre. Appreciated by guests on a business trip, the hotel has 211 air-conditioned rooms, including 6 for disabled guests, and 7 meeting rooms. A restaurant, a bar open 24/24, a terrace and a swimming pool are at your disposal. Wifi Internet access and parking possibilities are available. ... more   less 
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Also Known As:
Ibis Tor Vergata Roma
Accor Tor Vergata Roma

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