I will probably echo most of the negative views already against this hotel, so I won't labour the point too much. However, it has to be noted that this is a pretty awful hotel and my husband and I had an unpleasant experience from start to finish and definitly not what we would have expect from a 5 star hotel.
First impression of the reception areas was of a very grand, oppulent hotel, but on closer inspection the decor was tired and dirty. Check in was ok, but we were told that we would need to wait 30 mins for our luggage to be taken to our room. Please don't get me wrong, I am happy to carry my own luggage which we did, but we were paying for a 5* service. On our way to our deluxe room, my olfactory senses were abused by a terrible aroma which permiated all through the public areas for the duration of our stay. The room was very very small, even for Rome standards, Included in our deal - was free mini bar and breakfast. The minibar had 3 bottles of water and a tonic for us to choose from, it was not replensished on a daily basis, in fact the glasses weren't even cleaned on a daily basis. Breakfast was ok, cakes and coffee, although there was an al a carte menu, which seemed pretty reasonable.
Reception staff were unhelpful and one in particular was down right rude.
However, I will end the review on a positive note and that is the hotel location, shopping galore and a short walk from many of the must see sights.
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