The Plaza gets some bad reviews, but for us, it was amazing. The staff had never staged a wedding on their own before but when we contacted them they were excited at the opportunity. Extremely gracious and helpful, they did everything to make the day memorable. The staff was excellent...even loaning us money to go take pictures as we did not have our wallets on us after the ceremony.

Came to Rome with a bunch of colleagues from all over the world. The foyer is stunning and the room for breakfast would take your breath away. Rooms are small, but neat. However, many face other buildings or the street: collegues complained that it was extremely noisy and had to change their room. I recommend rooms facing the courtyard.
Biggest downside: service was very bad. Internet was non functioning for more than 48 hours and reception was totally unhelpful (quite rude too!). There is not fitness club, which is also pretty bad. Finally, the price was way too high, despite the great central location and the spectacular ground floor.

I visited Rome with my husband and my two little children (3,5 & 7 years old).We had made the reservation from Greece. We had asked for two connecting rooms.
When we got there, they could not give us connecting rooms in the category we had paid for. They finally found rooms, luckally on the same floor, but away one from the other.
In the rooms, the fabrics were very dirty. The curtains, the sofa and the armchair, too. The bathroom was quite clean. The wall to wall carpet was extremely dirty! The location was fine. It was near to everything we were interested. BUT,
that was NOT a 5 star hotel (for sure!)!!!

Before visiting in Aug/09 I was concerned by the previous negative reviews and contacted the Grand Plaza about my apprehensions.
I am happy to report that the hotel took very good care of us. All of the staff we came in contact with were amiable & helpful.
Our two bedroom suite with balcony was very nice, although our outdoor furniture needed re-upholstering. Large portions of the hotel were undergoing renovation but that didn't interfere with our stay. Although a more complete refurbishment would be ideal by my standards, I must say that the Grand Plaza has a charming patina that is entirely in keeping with the rest of Rome.
The location is absolutely superb.