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Grand Hotel Plaza: Traveler Reviews


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50% Recommend
3.0 of 5 stars 207 reviews
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[ Date ] [ Rating ]
Excellent location, Clean, average service but book a discount deal

Grand Hotel Plaza

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4 of 5 stars
graham11   1 contribution
Leicestershire UK
Apr 7, 2009 | Trip type: Family

I decided to write in view of some of the indifferent reviews I read about the hotel before I travelled. I booked two conjoined rooms on the top floor which looked inwards over the courtyard. The checking in process was easy and both rooms were very clean and newly decorated. The beds comfortable and we all slept well. Both rooms were very quiet especially for Rome. I suspect the rooms overlooking the street may have been noisier but the largely pedestrian street was surprisingly quiet after midnight.

The location could not be bettered as it was central to all the major attractions which could easily be reached on foot. There were three taxi ranks within a few metres of the hotel if needed. The buffet breakfasts were ample and a cooked breakfast was available at (a significant) extra charge. surprisingly there was no a restaurant in the hotel although there were plenty within walking distance. We did find the dining experience in the Rome restaurants disappointing but we do have high expectations.The hotel is a little faded and the command of the English language of the staff was imperfect. I suspect if you require a concierge service (as one expects in five star hotels) you may be disappointed and the rooms may get very hot in the summer. There is supposed to be air conditioning in the rooms but this was not in use when we went in March (not needed ? turned off) and there are only three fan speeds (one of which failed to work). I suspect on hot days the cooling may be inadequate.

Overall, I would recommend the hotel with the above provisos. I booked via the internet and obtained a good discount by paying in advance and booking relatively late and booking at a less popular time of year. Who wants to visit Rome by choice in the high summer anyway?

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since April 07, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great location

Grand Hotel Plaza

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2 of 5 stars
SheilaWestYorkshire   16 contributions
West Yorkshire
Mar 2, 2009

What a disappointment! The web site displays pictures of a beautiful, opulent ,luxury hotel which raised my expectations, only to have them dashed as soon as we walked into the main lobby. What greeted us was indeed a Grand opulent old building, but this one was well past its best days. It soon became obvious that a grand project of refurbishment was underway, but to be fair the hotel should have been closed while this worek was carried out. Upstairs there was a thick layer of plaster dust lying on every surface and in various places builders tools had been left lying around.
We waited almost two hours for someone from maintainence to come and repair our room safe; food ordered from room service was quick but cold; staff on the check-in desk just couldn't be bothered and were not especially friendly or helpful. Emptying the bath resulted in water oozing up through the bathroom floor, but it took half a day before someone came to sort the problem.
We had originally booked in for a four night stay but decided to check out after one night and one day.
The location was superb for seeing the best bits of Rome, but sadly that's all this hotel had going for it.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Leisure
  • Traveled with Other
  • Member since August 07, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3.5 star and over priced

Grand Hotel Plaza

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3 of 5 stars
wendyrankin79   1 contribution
Hertfordshire
Feb 20, 2009 | Trip type: Couples
1/1 found this review helpful

My partner paid for a three night stay at this hotel for my 30th. I can honestly say that i have never written a review before in my life but felt the need after staying at this hotel. Firstly on arrival check in was smooth but things went down hill once we arrived at our room. The room had water stains in each corner and the bathroom looked run down. We asked to move and our next room was slightly better so we decided to just get on with our trip. On the second night we decided to watch a movie thinking that with the hotel being 5 star this wouldn't be a problem. They had two English channels and we had to pay 16 euros to watch one movie!! The room was cold and this is definitely not a 5 star hotel!! One good thing the location is great.......

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since February 20, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $404 (year-round)
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A palace in the center of Rome

Grand Hotel Plaza

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4 of 5 stars
GYPSIE1   1 contribution
Palm Beach, Florida
Jan 20, 2009 | Trip type: Friends getaway

A beautiful renaissance palace in a wonderful location on the via de Corso just walking distance from everything from the Spanish Steps and the Trevi Fountain to the Campo di Fiori and the Coliseum. It is an old hotel and needs a little sprucing up but the ambiance and exquisite frescoes and period furniture more than make up for the discrepancies. The personnel at the front desk were personable and professional and they try very hard to please. Breakfast was good though without any hot dishes. The usual choices. All in all an enjoyable experience!

  • Liked — Ambiance
  • Disliked — Nothing
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
  • Date of stay December 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since January 20, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $404 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Grand Hotel Plaza, Rome

Grand Hotel Plaza

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4 of 5 stars
Leeelizabeth   1 contribution
New York Citry
Dec 4, 2008
1/1 found this review helpful

Grand Hotel Plaza is a hotel with history. it looks tired today though. crowd is older.
breakfast is very simple and basic.
room is clean. service is prompt and friendly.
and the location!! can not beat. its close to all major attraction and right in the vinicity of Spanish Steps.
i will recommend it to my friend.
one thing: when you plan your trip with a tour guide through the hotel make sure everyone is clear with price per hour and now many hours. otherwise, you maybe unpleasantly surprised like what happened to us.
Lee from New York City.
end of November 2008

  • Date of stay November 2008
  • Visit was for Quality time with family
  • Member since December 04, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d233379?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $404 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grand Hotel Plaza Also Known As

  • Grand Hotel Rome
  • Grand Hotel Plaza Rome
Address: Via Del Corso 126, 00186 Rome, Italy