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Grand Hotel Hermitage: Traveler Reviews


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66% Do not recommend
2.0 of 5 stars 103 reviews
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Sleeping in a closet...

Grand Hotel Hermitage

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1 of 5 stars
EmanuelleMontreal   17 contributions
Montreal
Aug 2, 2007
3/3 found this review helpful

I was at the end of my trip in Italy and Rome was our last stop. I was not expecting much given that I am travelling alone and as a single traveller you always end up with the worst hotel rooms ever even if we pay a surcharge…..
That said my room was so tiny that when I wanted to be able to walk in the room I had to put my luggage on the bed. In the bathroom there were little bugs that were getting out of the shower drain…that I had to cover all the time in order to prevent them to come in the room…. When I saw that I was a little bit discouraged and I asked if I could change room… then it was my second shock….and so much for the empathy and for the hotel employees willing to help you…After that I tried to compose myself, realizing that at the end of the day I was only there to sleep and eat in the morning. There are absolutely no services offered in this hotel other than the breakfast in the morning. Employees are not courteous at all, every time you were asking them something you always felt that you were bothering them….somehow I was happy being there in May at the beginning of the tourist season thinking about those poor tourists that would come in July –August…..The hotel location is not ideal and very far from everything, yes there is a bus station in front the hotel that brings you downtown but it takes at least 30 min to get to Termini station… In conclusion avoid this hotel don't even consider this one for any reasons…

  • Liked — nothing
  • Disliked — service, room, location
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since August 02, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $134 (year-round)
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Wonderful place to stay...

Grand Hotel Hermitage

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3 of 5 stars
Pegsels   1 contribution
Tennessee
Jun 28, 2007

Hotel was quaint and in a quiet, residential area of town yet 15 minutes from all the action. While a bit dated, the rooms were very clean and pleasant. We were able to sleep with our window open as the weather was nice. Breakfast was great with something for everyone and good coffee. Staff was pleasant and helpful, even arranging a pedicure with a local salon. Open air market was a short stroll away and we had lunch at one of the open air places there.

The main street, Via Parioli was nearby with a number of nice restaurants. For a great meal, La Scala is a must! We were the only "non locals" there (always a good sign) and it was so good that we went two nights in a row. Try their buffet- lots of great, real Italian food and the ice cream was fabulous.

Would definitely revisit and recommend this hotel.

  • Date of stay May 2007
  • Member since June 28, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $134 (year-round)
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We were robbed!

Grand Hotel Hermitage

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1 of 5 stars
arkansastraveler00   1 contribution
Arkansas
Jun 15, 2007
2/2 found this review helpful

My group was staying at this hotel as part of a college study tour on May 18, 2007. While we were touring Rome on our first day there, the cleaning staff broke into our luggage and stole money and other unopened items. The same thing happened to another group leader on Day 2 of our trip. We reported the theft to the manager and found he was not interested in helping us find the person who was in our room, but did give us directions to the local police department. He claimed that he had no idea who was responsible for cleaning which room. Avoid this hotel. A "Do Not Disturb" sign here means "Come in and take whatever you want". I wrote the owner, Dr. Leonardi, thinking that he probably did not know what was going on in his hotel and have received no answer. This is not a respectable hotel. I don't know how they stay in business.

  • Liked — view from the rooftop
  • Disliked — dishonest staff
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since June 14, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
A pleasant surprise

Grand Hotel Hermitage

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4 of 5 stars
design_CEO   1 contribution
Fort Lauderdale, FL
Apr 5, 2007
1/1 found this review helpful

This was my first trip to Europe, so I didn't know exactly what to expect. I did some homework beforehand, and much of it was true. If you are expecting American style amenities, you are going to be disappointed. I don't know about wi-fi, but there are two computers in the lobby that have internet access. It's 3 Euro for 30 minutes.

When I travel, the hotel is just a place to sleep, change clothes, and freshen up. I didn't travel thousands of miles to look at a hotel room. There are some nice cafes just a short walk from the hotel.

I found the staff to be pleasant. They speak enough English to provide information and interesting small talk.

The only legitimate grievance I have is the water temperature in the shower. Other guests concurred with me that it doesn't get hot enough.

The hotel is in an upscale neighborhood, and it is very quiet at night. I felt very safe walking around at night. The main metro terminal is only a 20 minute bus ride. Yes, it's far away from the "Disneyfied" tourist attractions, but that's not always a bad thing.

  • Liked — Quiet neighborhood
  • Disliked — no hot showers
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Quality time with family
  • Traveled with Large group or tour
  • Age group 25-34
  • Member since April 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Tourists
  • I do not recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Terrible Hotel

Grand Hotel Hermitage

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1 of 5 stars
Eirnet   2 contributions
Galway
Mar 21, 2007
0/1 found this review helpful

Only stay here if you have to. We were promised new, polite staff - central location - good spacious rooms. It was awful.
It's miles from the centre of Rome, no bar or restaurant, rooms are tiny. It has nothing going for it.

  • Date of stay March 2007
  • Member since January 07, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $134 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Grand Hotel Hermitage Also Known As

  • Grand Hotel Rome
Address: Via Eugenio Vajna 12-18, 00197 Rome, Italy