The rooms are terrible with awful beds, in two of our rooms the air con was broken and the staff certainly don't care. There is nothing to recommend at all.

The staff at the Hotel Hermitage thought that they were more important than the guests. Their attitude was disgusting and rude beyond all measure. At one point I found the cleaner lecturing my 10 year old son in Italian, putting a finger in his face and shouting at him. The bar never opened, not once during our 3 day trip! How this hotel has a 4 star rating is beyond my comprehension. The breakfast was appalling, stale bread, dirty cups. This hotel was shocking.

It's a completely run down hotel. Heating doesn't work, nor do airconditioning units, smelly rooms, some without locks because they were broken and just had a hook on the inside of the room. The site has nothing to do with the reality. Moreover, most of the staff were not even Italians but Indians or Pakistanees, not speaking english and when we tried to tell them that the heating was not working in the rooms and they were cold , they laughed and walked away.
We were a group of 30 and I was responsible so I saw most of the rooms and they were all in the same terrible condition. We had to leave late at night and look for another hotel. Moreover, the booking was for 30 people two in each room and they put 4 people in each room because they wanted to accommodate more groups. It was a terrible experience which almost ruined our good impression of the city.

This was recommended to us as a very comfortable hotel offering luxury. Well, it certainly was dated . The service was extrememely disppointing. The staff was inefficient and often with bad manners. I have no idea what the name of the hotel used to mean, but it certainly should not be offered as a luxury hotel these days.