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“Bad service” 2 of 5 stars
Review of Grand Hotel Hermitage

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Grand Hotel Hermitage
4.0 of 5 Hotel   |   Via Eugenio Vajna 12-18, 00197 Rome, Italy (Parioli)   |  
Hotel amenities
Ranked #1,004 of 1,267 hotels in Rome
A TripAdvisor Member
“Bad service”
2 of 5 stars Reviewed January 8, 2013

The willing of helping their customers is not very great. Sometimes it even feels like they try to work against you. We were also asked to pay in advanced . Splitting up the bill in two were to much work for them, so we had to come back later the same day to pay.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Rome
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 12, 2012

-no hot water 4 days out of 5
-in one of the two rooms I booked the air conditioning did not work so it was freezing
-the hotel isn't placed in the centre of Rome as it is mentioned on easytobook, it is placed at 6-7 km from the nearest attraction point
-the rooms weren't clean enough
-the dinning room was freezing
-all in all it really isn't a four star hotel

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rome hotels

Transylvania,Romania
Top Contributor
74 reviews 74 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 1, 2012

It's definately not your 4 star custom hotel,BUT it was a pleasant stay.We've spent 7 nights,had a wonderful room at the 6th floor with a HUGE terrace,air conditioning perfect,room and bathroom well furnished,wonderful view over Rome,best thing was the location in a residential area of Rome,distant from downtown but well connected via bus and city train.Has a sport facility and swimming pool in front.Breakfast was ok,staff were ok.

Room Tip: Definately 6th floor,the 2 rooms at right as you exit elevator.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 5, 2012

I was unlucky to stay here for a week, dont know what i was thinking. Was an absolute disaster. Got to the hotel early and was told the room was not ready ended up sitting on the side for an hour. The staff are rude, and unhelpful. The breakfast is not worth it, basically a cold buffet from the day before.
After a whole day out of the hotel, i come back to find my room door open, staff were not helpful when this occurred and very rude, luckily nothing was missing. Ended up keeping all personal belongings with me, as the cleaners did not lock the doors at all.
It looks ok when you walk in but thats it the rooms are old, cleaners do not know what they are doing and staff are unacceptable. This is not a four star hotel more of a 1* barely even that.

DO NOT STAY HERE, ITS NOT WORTH THE MONEY!!!!!

Room Tip: Dont bother
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  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saltash
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 26, 2012

Had the misfortune to be transferred here after our original hotel was damaged byba water leak.The welcome was non -existant ,no information about breakfast,hotel facilities just stern glum faces. The room was shabby,old fashioned and worn out,torn wallpaper,chipped paint,lamps with broken light bulbs.Standard of cleanliness was iffy.Hotel perched on asteep hill, no immediate dining facilities and miles from the centre of Rome...AVOID.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 15, 2012

We stayed at this hotel 3 nights. Arrival was around the midnight and we were so surprised how welcome can be. The night receptionist was the best person from whole staff, most helpful and friendly. The other ones were usually proffesional, but no extra value for us.
We had a room at the 5th floor, with the balcony (unfortunately there was not as nice weather - rainy - so we can´t spent much time in), standart bathroom (need extra clean service, in some areas was mold on). The most negative was the sleeping here. We choose at HRS one double bed but we receive two beds put together with some kind of elastic sheet. Cause we arrive too late we did not complain and fall asleep, but in the morning there was huge gap in between and my boyfriend slept in :(
The breakfast is buffet style with wide choice, also fresh fruit, sweet desserts etc.
Transport to this hotel is also very easy - from Termini train station by bus around 20 minutes. It´s not as central, but available transport till late night.
There was just one disappointment - you book hotel room, but city tax is not included (as usual in other european cities). I work in 4* hotel in Prague, so we will be never as unfair against our guest, city tax is paid by hotel, it is already included in you booking price. So here in Rome (and other italian cities) you will pay extra 4 EUR / 1 person / 1 day in 4* hotel...
All in all, wether we will come back to Rome we will think of staying at this hotel. Nothing extra in comparison with other 4* hotels we visit before, but good value, place and atmosphere.

Room Tip: Room with balcony could be nice in relaxing evening time...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed September 11, 2012

My husband took me to this run down hell hole for my 50th birthday, we arrived in the evening and was just given a key to the room, no information of breakfast etc.. Room was very run down, the door itself had lumps taken out of if due to it being broken into on various occasion. The bidet in bathroom had black hair in it, I complained and was told that a special clean would be done the next day. Next day arrived and hair had gone from bidet to floor, so waste of time that was.. Breakfast was continental which is ok.. Well it was til I had a croissant and decided to put jam in it and low and behold jam already put in curtisey of another guest that didn't want anymore so had left but staff hadnt noticed and just put back on display... Shocking, discusting to say the least. There was some kind of fungi growing on the walls of the bedroom, bedside table had ground in dirt.... Shower broken and the cubicle had tiles missing and had stench coming out of it.. As you can imagine my husband and I wasn't happy at all. To add to this bus ride to centre of Rome is 5km not 2 as advertised. Hotel 4 star.. NO CHANCE would rather have stayed at fawty towers ... Please please do not waste your time and money on this hotel....

To add to this I have stayed in hotels all over the world and in every hotel their has always been a bible in the room.... Not that we all pick it up to read but I was shocked to find that no bible in such a predominantly catholic environment.

Room Tip: Do not choose, stay clear of hotel
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Hotel Hermitage

Address: Via Eugenio Vajna 12-18, 00197 Rome, Italy
Location: Italy > Lazio > Rome > Parioli
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#316 Luxury Hotel in Rome
#1,004 Top resorts Hotel in Rome
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Hotel Hermitage 4*
Official Description (provided by the hotel):
Mid-rise hotel offering modern accommodations; situated in the quiet Parioli Quarter of the city. ... more   less 
Reservation Options:
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Also Known As:
Grand Hotel Rome

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