Having read previous reviews, my wife and I were a bit nervous about our booking. However, having just spent 2 weekend nights we were pleasantly surprised.
We arrived late on the Friday night and we were met by a very friendly reception staff member who directed us to a wonderful restaurant 5 minutes walk away.
The room was very acceptable and clean with several small bathroom samples which gave it an upmarket feel. Our only criticisms of the room was how thin the walls are ...or maybe we just had very noisy neighbours! and that there was no access to any hot drinks other than at breakfast!
The bus is very close to the Hotel and we never had to wait very long for one to arrive. Accepted that it only takes you to Termini but that is a fairly good base for the major sites and buying a day pass for 4Euros each meant that we travelled all over Rome by Bus/Metro/Tram and Train very cheaply.
The continental breakfast was very much what we expected but the setting was quite spectacular....balcony overlooking a large chandeliered ballroom!
We did go out late on the Saturday night and was concerned about the Taxi charge after midnight to a Hotel far from the centre...we need not have worried as it was a very reasonable charge ie. 13 Euros from Prati near the Vatican City.
All in all an enjoyable stay.

I agree with other fellow travelers: this hotel is terrible! I don't know where it got its 4 stars rating from. It's not more than a 1-star place!
My room was very small and definitely looked old. The bathroom was clean but required uergent refurbishment. Breakfast was very poor. Luckily I slept here only one night, checking it late in the evening and checking out at 7.30 a.m. the next day!

As this hotel was booked through the organisation that was arranging the conference I was attending in Rome, I did not have any input in choosing the hotel. When we got to the hotel (which is really quite far out of town), we were told we were being transferred to another hotel in the chain for one night. Not being difficult people, we readily took the taxi that they paid for and were transferred to Hotel Eliseo (from the same Leonardi Hotels chain). It was ok for 4 stars, but more on the 3 stars level.

The following morning we were transported back to the Hermitage, where our room was not yet ready, so we were allowed to leave our luggage behind the reception while we went back into town. When we returned at 11 p.m. and asked if our luggage was moved to our room, the concierge seemed quite amused by the idea that they could actually have placed our luggage in the Room once it had become ready!

Not seeing a remote control for the air conditioning, I called the reception but was told that they had the remote, but I would have to speak with the manager the following morning! So, no alternative but to leave the window opened! Wall paper was also peeling of the walls - Definitely not four star quality.

The bathroom is so small that my legs were almost upto my chin when sitting on the toilet..... The shower head would fall off the hook each time the water was turned off. At breakfast, the coffee was cold, and when one of the guests asked for hot coffee, the waitress became very upset and pushed her trolly against the wall. This was really a scene out of Fawlty Towers!

In short, avoid this hotel if you can, but then again, the others in Rome might not be much better .....

I was at the end of my trip in Italy and Rome was our last stop. I was not expecting much given that I am travelling alone and as a single traveller you always end up with the worst hotel rooms ever even if we pay a surcharge…..
That said my room was so tiny that when I wanted to be able to walk in the room I had to put my luggage on the bed. In the bathroom there were little bugs that were getting out of the shower drain…that I had to cover all the time in order to prevent them to come in the room…. When I saw that I was a little bit discouraged and I asked if I could change room… then it was my second shock….and so much for the empathy and for the hotel employees willing to help you…After that I tried to compose myself, realizing that at the end of the day I was only there to sleep and eat in the morning. There are absolutely no services offered in this hotel other than the breakfast in the morning. Employees are not courteous at all, every time you were asking them something you always felt that you were bothering them….somehow I was happy being there in May at the beginning of the tourist season thinking about those poor tourists that would come in July –August…..The hotel location is not ideal and very far from everything, yes there is a bus station in front the hotel that brings you downtown but it takes at least 30 min to get to Termini station… In conclusion avoid this hotel don't even consider this one for any reasons…