When the reservation was made, it was for a specific accommodation which was paid in advance(3rd or 4th floor with a balcony). When we arrived we were told that "oh thats just a request" despite the contract which was printed! We were placed in a cell like room with no windows and a nonfunctioning shower. The hotel was well aware of this defect in the shower (which resulted in a bathroom flood)but mentioned nothing when placing us in this room. After three days and much anger and angst our room was changed to what we should have had in the 1st place. This room was average at best. Our overall experience was very poor which really put a damper on our 7 day trip to Rome
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