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Hotel des Artistes: Traveler Reviews


Via Villafranca, 20, 00185 Rome, Italy
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80% Recommend
4.0 of 5 stars 336 reviews
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[ Date ] [ Rating ]
Excellent Service, Classic Room & Perfect Location!

Hotel des Artistes

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4 of 5 stars
MissDeAnne   1 contribution
Kent
May 26, 2009 | Trip type: Couples
1/1 found this review helpful

The Service was fantastic! We stayed for my fiance's Birthday and were given a room exactly as I had seen on the website, not large, but cosy enough to be romantic and classically decorated. Even though it was December, it was stilll warm enough weather to have breakfast on the roof garden amongst the flowers. The staff were very friendly and available to direct us to all of the places we wished to see.

The location is within a few minutes walk of Terminal station and the subway which meant we could get to everywhere we needed to see literally within a few short tube stops. We found Bars and Restaurants on the surrounding streets, when we decided to stay closer to the hotel, the restaurant next door being very reaonable, friendly and delicious too!

The Hotel is not overly grand or luxurious, but it did not dissapoint. However there are many floors and the Elevator is the old fashioned cage type which I found very quaint, but it is well used and we did end up using the stairs to go up several flights on occasions. Though as this was a sight seeing getaway we were prepared for the excercise!

Hotel was perfect for a short city break for a couple or single people! Perfect location!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay December 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 26, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $209 (year-round)
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Great Value

Hotel des Artistes

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4 of 5 stars
Ecrom   25 contributions
Boston
May 23, 2009 | Trip type: Couples

Cleanliness: EXTREMELY clean. Room was spotless when we arrived and was made up each day.
Size: Small but on par with other European hotels. Bathroom was actually more spacious than the last hotel I stayed in in Italy.
Location: Not the greatest location in reference to main attractions but very close to the metro so it was easy to get everywhere we needed to go. About 7 minutes walk from Termini and just around the corner to one of the blue line stops on the metro.
Staff: Very nice, allowed us to check in early when we arrived at 10am, had a bottle of spumante waiting in our room when we arrived because it was our anniversary.
Air conditioning: Not so good. My boyfriend had a travel thermometer with him and the temperature actually went up while we had the air on. We inquired at the front desk and were informed that it only works between 9pm and 12am. It was 9:30 at the time so it should have been working, but we never really got it to cool much while we were there. It wasn't bad with the windows open at night but I would imagine that it's not so pleasant in July or August. I don't think that a hotel should advertise that it has air conditioning if it doesn't.
Value: Very inexpensive compared to most places in Rome
Other: Very nice roof terrace for enjoying a bottle of wine after a long day of walking. Also, bed was 2 twins pushed together but wasn't very noticible.
Overall: Would recommend to anyone looking for a good value

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since November 01, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
highly recommended

Hotel des Artistes

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5 of 5 stars
letterkenny1966   3 contributions
ireland
May 20, 2009 | Trip type: Couples
1/1 found this review helpful

we stayed in this hotel for 4 nights. it was recommended by a friend who had stayed there 2 years. i was a little sceptical after reading some of the reviews but i need not have worried. we had asked for a quite room when booking so we stayed at the building next door to the main hotel. it was on the 2nd floor and had quiet air conditioning, shutters on the windows, double glazing so was very quiet. we had tv, fridge, safe, hair dryer. the room was spotless. breakfast was in the main hotel which is a 10second walk away. typical continental but adequate. breakfast area is small but there is a large roof terrace to which you can bring your tray. you can also sit here during the day and evening, perfect for after dinner or pre dinner drinks (you can bring your own). staff were very helpful and friendly. location - 5-10 minutes walk from main bus/train/metro station (termini) and 2 minuest from castro pretorio metro. the red (a) and blue (b) line both leave from termine and the blue line from castro pretorio. metro is a cheap and fast way to travel around the city. €4 for a day pass for bus and metro. it can get crowded at rush hour but we could cope with this as we were only on for a few stops. the hotel is in a quiet street but there are plenty of restaurants and bars nearby. we ate at mama angela's 2 nights. our room cost €108 per night for B&B and i thought this was reasonable for the quality of this accomodation in rome. i would recommend taking a guided tour when seeing the colosseum, roman forum and palatine. you can pick up a tour from the front of the colosseum for €22 including entrance tickets.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since September 27, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Will be back!

Hotel des Artistes

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5 of 5 stars
dorgamas   1 contribution
San Francisco, CA
May 11, 2009 | Trip type: Family

I had booked this hotel for my family’s first time holiday in Rome. We travelled with our 2 teenage girls and we simply loved it. We were given a spacious and comfortable “red” family room on the 4th floor, as requested, nicely furnished in a classic style. The room was richly decorated by antique paintings and lamp.

The perfect central location of the hotel and its proximity to the metro added to its value: You can reach the Coliseum in just 10 minutes!

The staff was very friendly and we our 4 night stay was just great. Their recommendations for local places to eat were excellent. The only downside about this hotel is that they don't have free local calling and internet access.

Anyway we would stay there again!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since May 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $209 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Their intregrity is worth 10 Euros....

Hotel des Artistes

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2 of 5 stars
shiver0777   8 contributions
Abbotsford
May 9, 2009 | Trip type: Couples
1/1 found this review helpful

I stayed at this hotel just over a week ago, and it is unfortunate that I feel the need to write this review. My husband and I checked in around 4 pm at night, and the clerk, Andreas, checked us in. He demanded that we give him 10 Euros for us to put down for a key deposit. He was not very friendly. I also found it unusual that we had to pay in full upon arrival. The rooms were fine, it was fairly quiet and peaceful, and we shared a bathroom which was not too bad. The problem we had was when we checked out, a different (and kind) employee helped us. We asked him for our deposit back, and he looked confused. They have this binder that they have all the deposits from other people full of 10 euros, but ours was not in there. He said they dont take deposits for this kind of room. He said he would get the manager to email us. She actualy walked in while we were leaving, and he told her what happened. She yelled at him and was VERY rude to us, and said that they dont take deposits for our type of room. We understood that they dont normally take these deposits, but they did from us and we just wanted our money back, instead we were treated with very little courtesy or respect. She told us shed talk to Andreas and email us back, but we never recieved anything. Overall, I wouldnt recommend staying here because, in hindsight, its only 10 Euros, but what happens when more money goes missing, youll likely be dismissed as we were.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18-24
  • Member since February 24, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Management representative , Management representative
(Management representative)
May 14, 2009
Dear Sir/ Madam,

Thank you for publishing a review of your stay here at Des Artistes. A client feedback is very important to us whether it is positive or negative as it gives us the possibility to take a better look at the way things are going, the possibility to improve what may need improving and also the possibility to straighten out any misunderstandings that may take place.
First and foremost I do offer my sincere apologies for any inconvenience we caused to yourselves and for any unacceptable reaction of any of our staff member.

I have looked into the matter you did write in your review and spoke to the persons involved, and there seems that there was an unfortunate misunderstanding . I absolutely have not any intention to dispute what you wrote and I only wish to point out the sequence of events that have occurred.
While you were checking in you probably witnessed another guest’s check in to whom a key deposit was required and possibly you thought that the amount that you were asked to pay for your stay included the key deposit, when it was not .Therefore, quite rightly, you asked to have your key deposit back at check out. You can imagine the embarrassment of the reception staff since no deposit was requested in the first place for the room you stayed in.

Here at Des Artistes we do everything with the guest in mind and I am extremely sorry that it appears that probably we were not attentive enough in your instance. I can only hope that we will have another opportunity in the next future to rectify upon what has occurred and try to change your opinion about us. Also as a conciliatory gesture, we will be more than happy to give you 10.00 euro even though no deposit was taken from you in the first place.

Once again on behalf of all at Des Artistes our sincerest apologies for any inconvenience we caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $209 (year-round)
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Hotel des Artistes Also Known As

  • Des Artistes Hotel
  • Des Artistes Rome
  • Artistes Rome
  • Hotel Des Artistes Rome
Address: Via Villafranca, 20, 00185 Rome, Italy