I stayed at this hotel just over a week ago, and it is unfortunate that I feel the need to write this review. My husband and I checked in around 4 pm at night, and the clerk, Andreas, checked us in. He demanded that we give him 10 Euros for us to put down for a key deposit. He was not very friendly. I also found it unusual that we had to pay in full upon arrival. The rooms were fine, it was fairly quiet and peaceful, and we shared a bathroom which was not too bad. The problem we had was when we checked out, a different (and kind) employee helped us. We asked him for our deposit back, and he looked confused. They have this binder that they have all the deposits from other people full of 10 euros, but ours was not in there. He said they dont take deposits for this kind of room. He said he would get the manager to email us. She actualy walked in while we were leaving, and he told her what happened. She yelled at him and was VERY rude to us, and said that they dont take deposits for our type of room. We understood that they dont normally take these deposits, but they did from us and we just wanted our money back, instead we were treated with very little courtesy or respect. She told us shed talk to Andreas and email us back, but we never recieved anything. Overall, I wouldnt recommend staying here because, in hindsight, its only 10 Euros, but what happens when more money goes missing, youll likely be dismissed as we were.
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