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Hotel des Artistes: Traveler Reviews


Via Villafranca, 20, 00185 Rome, Italy
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80% Recommend
4.0 of 5 stars 336 reviews
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[ Date ] [ Rating ]
Their intregrity is worth 10 Euros....

Hotel des Artistes

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2 of 5 stars
shiver0777   8 contributions
Abbotsford
May 9, 2009 | Trip type: Couples
1/1 found this review helpful

I stayed at this hotel just over a week ago, and it is unfortunate that I feel the need to write this review. My husband and I checked in around 4 pm at night, and the clerk, Andreas, checked us in. He demanded that we give him 10 Euros for us to put down for a key deposit. He was not very friendly. I also found it unusual that we had to pay in full upon arrival. The rooms were fine, it was fairly quiet and peaceful, and we shared a bathroom which was not too bad. The problem we had was when we checked out, a different (and kind) employee helped us. We asked him for our deposit back, and he looked confused. They have this binder that they have all the deposits from other people full of 10 euros, but ours was not in there. He said they dont take deposits for this kind of room. He said he would get the manager to email us. She actualy walked in while we were leaving, and he told her what happened. She yelled at him and was VERY rude to us, and said that they dont take deposits for our type of room. We understood that they dont normally take these deposits, but they did from us and we just wanted our money back, instead we were treated with very little courtesy or respect. She told us shed talk to Andreas and email us back, but we never recieved anything. Overall, I wouldnt recommend staying here because, in hindsight, its only 10 Euros, but what happens when more money goes missing, youll likely be dismissed as we were.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18-24
  • Member since February 24, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Management representative , Management representative
(Management representative)
May 14, 2009
Dear Sir/ Madam,

Thank you for publishing a review of your stay here at Des Artistes. A client feedback is very important to us whether it is positive or negative as it gives us the possibility to take a better look at the way things are going, the possibility to improve what may need improving and also the possibility to straighten out any misunderstandings that may take place.
First and foremost I do offer my sincere apologies for any inconvenience we caused to yourselves and for any unacceptable reaction of any of our staff member.

I have looked into the matter you did write in your review and spoke to the persons involved, and there seems that there was an unfortunate misunderstanding . I absolutely have not any intention to dispute what you wrote and I only wish to point out the sequence of events that have occurred.
While you were checking in you probably witnessed another guest’s check in to whom a key deposit was required and possibly you thought that the amount that you were asked to pay for your stay included the key deposit, when it was not .Therefore, quite rightly, you asked to have your key deposit back at check out. You can imagine the embarrassment of the reception staff since no deposit was requested in the first place for the room you stayed in.

Here at Des Artistes we do everything with the guest in mind and I am extremely sorry that it appears that probably we were not attentive enough in your instance. I can only hope that we will have another opportunity in the next future to rectify upon what has occurred and try to change your opinion about us. Also as a conciliatory gesture, we will be more than happy to give you 10.00 euro even though no deposit was taken from you in the first place.

Once again on behalf of all at Des Artistes our sincerest apologies for any inconvenience we caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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We will definitely come back....

Hotel des Artistes

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5 of 5 stars
myoUsa   1 contribution
usa
May 1, 2009

I found Hotel Des Artistes in the 2009 edition of the travel guide Routard. They wrote a very positive description of this hotel and I can report that all of it is true. The hotel is elegant and our room was organized with really good taste, with bourgeois furnishing and a plasma tv set.
The bathroom had a marble sink and the deep blue walls created a very relaxing and pleasant atmosphere. All spotless clean.
We had a room in the annexe part that seemed to be a residential hotel in itself. Very quiet and comfortable, with no noise or disturbance at night. We were given an electronic key that we kept with us for the whole stay, so there was no need to ask the reception for it every time we came back from our seesightings. The key opened the front gate, then an inner door and at the end our room. The validity of our key expired on our departure day and with such a security system we felt really safe. Moreover there was an electronic safe in our room where we stored our values.

Breakfast was served in the breakfast room on the fifth floor in the next door hotel section. We used the very pretty roof top terrace for our breakfast, a floor up from the breakfast room. It is an ideal place to have a cup of coffee and croissant while reading a newspaper (you can find one at the lobby area) during a sunny day, and we did just that! For those used to have a full breakfast there is a wide choice of other food such as ham, salami and cheese.


The staff we met there were extremely welcoming, smiling and helpful and some of them spoke French as well! Upon arrival we were given all useful information regarding the city, hotel area and places for lunch/ dinner. Moreover we received a great assistance from them every time we ask for it.

Good value for money. We will definitely come back there and will recommend the Hotel Des Artistes to everyone who seeks a central located hotel of a good standard.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 35-49
  • Member since May 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $207 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great value, clean and comfortable

Hotel des Artistes

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5 of 5 stars
paperandglue   1 contribution
Gloucestershire
Apr 19, 2009 | Trip type: Couples

My boyfriend and I stayed at the Hotel De Artistes during a weekend trip to Rome in March. We were really pleased with our room at the hotel, it was clean, comfy, great value and well appointed - but the breakfast was a bit of a disappointment. But overall a great value base from which to explore Rome - I can recommend.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Won't return

Hotel des Artistes

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1 of 5 stars
1000placestogo   3 contributions
Cambridge, Canada
Apr 16, 2009 | Trip type: Family
1/2 found this review helpful

I have been meaning to write this review for a long time and finaly got around to it. My family and I reserved two private rooms for our first night in Rome and our last. Upon check in the clerk (friendly enough) didn't seem sure of what she was doing but finally assigned our two rooms. Small and clean they were not close together as I requested but on different floors. Since the hotel had no security and business offices were on the same floor as one of the rooms (a really weird setup that did not make me feel safe at all), my husband and son shared a room and I shared a room with my two girls. On checkout the next day, my credit card was declined. I knew something was wrong as it was only the beginning of our vacation and the card had ample room to charge all of our hotel stays and rental car. I tried to pay in travellers cheques but they refused stating cash or credit only. So I told my children to stay in the room and their father and I would find a bank to get the required cash. We walked all the way to the Temini before we could find a bank machine (our bill for two rooms was over $500..) In the meantime the front desk was phoning my children telling them they had to vacate the room and threatening them -they were terrified. We decided we should pick up the rental car, but the credit card was again declined -the rental car company determined on our behalf that the hotel had incorrectly put a hold on our card for an exhorbitant amount -hence the declines, unfortunately although the credit card company would reverse it, the process would require confirmation from the hotel that we did not actually owe the amount and as a resut the reversal would take several days before the card could be used again. Fortunately we had another card and manged to get the car. When we returned to the hotel the owner was belligerent with us and had been yelling at our kids. As I paid the bill I asked that they cancel our reservation for the last night as there was no way we would return -my childrens first day in Rome had been ruined. You can guess the rest -we were charged $400. for a no show on the last evening of our trip -on the card that was declined initially!! (we found a great hotel around the corner for less money and far superior accomodations). Attempts to get the credit card company to reverse the charge were unsuccessful as I did not have a cancellation #.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay March 2007
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since March 17, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Management representative , Management representative
(Management representative)
Apr 20, 2009
Dear Sir/Madam,

We highly appreciate your feedback of your stay here at Des Artistes in March 2007.
A client review is always a very important clue for us as it helps us to better understand how our guests enjoyed their holidays, how they appreciated our establishment and more importantly what needs to be improved in our hotel in order to make their stay even more satisfactory.
We were profusely sorry to read about your unfortunate experiences and wish to express our sincerest apologies to yourselves. It is never our intention to cause an inconvenience to our guests.

Regarding the inquiry of having rooms close to each other we can assure you that we do always do our best to satisfy such a request but unfortunately this is something that may force us to switch other guests to a different room during their stay causing some discomfort to them.

The actual location of our business offices is indeed on the same floor as some of the rooms we are very sorry that you believe it did compromise your safety, and we would therefore greatly appreciated any further insight from your point of view explaining how this fact did actually affect the security level.

All our terms and conditions regarding a booking process, credit card verification or payment procedure are published on our website under the section - terms & conditions. Moreover, as you are surely informed, before making any booking every user is asked to consult them and give their own acceptation. This is mandatory. There you can find for instance such information as we do not work with travellers cheques and also that a preauthorization will be taken on a guaranteeing client’s credit card shortly before the scheduled arrival as a form of guarantee in case of a late cancellation.

Regarding a bank machine, two ATM machines run by 2 different banks are available outside the respective banks and just around the corner, at the distance of maximum 100 metres each from our hotel.

We do take care that all services we are offering, especially our customer service, are of high level and also always ensure our staff are friendly and welcoming and we greatly apologise as it appears in this case that you did not receive any of this. We are extremely sorry to hear that your children felt terrified when were advised that check out time was at 10.30 a.m. and were asked, whenever possible, to start to prepare to vacant the room as other guests were already awaiting to occupy it.


At the Des Artistes our aim is to exceed the guest's expectations and we are deeply sorry that we do not achieve our objective. We would like to have the opportunity to welcome you again in the next future and try to change your opinion about us. This way we could introduce you to our new managers and staff and you will no doubt notice our improvement in the organisation of our administration locations within the hotel.


We are working in order to maintain and elevate quality, product and service every day.

Once again our sincere apologies
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $207 (year-round)
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A great place to stay in Rome

Hotel des Artistes

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5 of 5 stars
NewYorkTraveler45   1 contribution
New York
Apr 6, 2009 | Trip type: Couples

My wife and I stayed for 7 nights in Feb. The room was small by American standards, but that should be no surprise in Europe, and it was very comfortable. The staff were very welcoming and helpful throughout the stay. They were particularly helpful dealing with Al Italia, which had lost a piece of my luggage. The staff who worked the reception desk may have been the best hotel staff I have ever had contact with.
Unless you want to stay in a particular part of Rome, this area was as good as any to stay in. It was very close to the Metro. The area was nice, pretty quiet, filled with hotels and restaurants.
Breakfast was very good, and the staff preparing the food were very efficient. There is a roof garden for eating outside, if the indoor area gets crowded, and it did.
There was a refrigerator and safe in the room. Any problems were immediately taken care of.
The hotel played a large part in a great trip.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since April 06, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d232890?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $207 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hotel des Artistes Also Known As

  • Des Artistes Hotel
  • Des Artistes Rome
  • Artistes Rome
  • Hotel Des Artistes Rome
Address: Via Villafranca, 20, 00185 Rome, Italy