We arrived at the time of 11 into the hotel in the evening, 1 woman talked with an Italian man on the reception. With what did not say hello we waited, but I asked it after 10 minutes, that possibly check-in? I ordered their best room, but I asked it that let there be a double bed in him, (they did not answer the e-mail of course).The lady knew about the bed, and said it, that executive we have a room. We got the key, we went up we were shocked entering the room then because it is cca. a double bed size was. Back onto the reception, I say it we did not order one like this.Answer: yes but he believed this because of the double bed. I say it gets the other one.We got to it cca. 3x of that size, with two beautiful beds , that is afraid under a minute pushed. Next trouble: the room cold. Le onto the reception: forgot to activate it the room.Ok. We grow in the morning, cca. 18 degrees in the room. I indicate it to the reception again, promise,that it is solved. Na this did not succeed under three days, the repairman said that there is a thermostat vainly in the room, it not in that direction truth, that the guest set, but gives two blankets. This much were the help.Breakfast: not 4 starry ones. Every day the same one: 1 mortadella, 1 salami, 1 cheese, scrambled eggs, bacon. Reception:ca.we met 5 person, from which one an behaved normally, in the others no helpfulness. I cannot recommend it if a service like this is put beside their most expensive room. And very much not liked, that tried to sell the normal room at the most expensive price