Stayed at the Hotel Siena over the holiday weekend 22-25 april. We booked well in advance and the hotel came very highly recommended. Arrived very late due to late arrival of Pendolino from Milan and were clearly given worst rooms in hotel. My daighter's single was ok but instead of a double bedded room we were given a minute, dark corridor-type room with two very small singles placed end to end. The room stank of cigar smoke - even the bed linen and bath towels.
When we complained we were told we could look for another hotel if we wished - this was the weekend of the new pope's installation with half a million pilgrims camping out in Rome! Breakfast was another trial we had to queue for 20 minutes for a table. What was meant to be a very special weekend was almost ruined by this disappointing hotel with very unhelpful desk staff.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
