I just read the review 'Bait and switch' ,my wife and my experience was in reverse ,Booked the Gambinus Hotel ,switched to The Baileys Hotel.

May I state at first that we did not complain openly to the staff. That was not an option on our first visit to this wonderful city an experience which should have included our stay at this hotel.

The Gambrinus and the Baileys are owned by the same company.
The eloquent fluent Engilsh speaking middle aged male receptionist too fluidly explained upon our arrival at 23.45 that there was a 'water problem' on our floor and they had moved us to a 'more supierior hotel 'and that in his opinion 'the Bailey hotel and our room would be slightly better', they would pay for the taxi and everything would be alright senora and senore.
very obliging ,charming ,believable at nearly midnight, so we agreed but didn't really have a choice in the matter as I was not paying at the end of my stay was I ? Last minute .com had payed up ,earned their commission and have since proved that they are not in the slightest bit interested in any of the complaints I raised with them in the form of a return satisfaction email.

These were:

No assistance with our bags except on leaving
one key card only
one safe key
dark poorly lit room
carpet stained and dirty,did they expect us to notice in that light?
bathroom showing signs of poor maintenance ie, door stop gone leaving sharp screw like object projecting upwards,(bare feet?!!) chips off bath, poor shower fitting, cramped toilet and bidet arrangement,squeezed in. very noisy hair dryer, very poor sound proofing as I could hear the gentleman above coughing and ...well ..yes.. moving swiftly on

The air conditioning was not working .The room was stuffy if on, cold and clammy if off ,there was no happy medium and although I mentioned it and they said they would look at it no person did.

Breakfast? an apology for breakfast, I suggest that whoever owns this group of hotels travels to Barcelona ,Prague,Paris Brugge or London as the they will find wholesome fresh breakfasts in hotels that are two and three star. This was an insult to Four star status

On Baileys site they state Fresh fruit juice, it was not. It was in fact watered down fruit concentrate cordial . It was dreadful. The rolls I opened were old, certainly not fresh, the worst was the coffee which was granules with boiling water placed in a jug. Remember the British coffee ad with someone making the noise of a coffee percolator? well they didn't even do that !
The whole experience which should have been bordering on Gourmet according to their site was very poor and also extremely cramped.

There is no iron and no service provided either .
there are no tea/coffee making facilities in our double deluxe room.
The ubiquitous mini bar was expensive. I would not trust the freshness of anything.
The staff were polite but reluctantly helpful.It appeared that they always were teetering on ending the conversation and turning away to walk back into the office. There were smiles but no happy conversation with their tourist guests. Who do they think is paying their salary.

The above unfavourable comments were were mirrored by other guests that we spoke to at breakfast,;there is no lounge area so the only time one meets 'the fellow traveller' is at Breakfast.

I will say in their favour that the hotel was clean, the bed was large and comfortable and the linen fresh, the towels were as they state 'fluffy' .....whoopee.

Do not go to The Bailey's hotel.

We will never book on line with an agency again it leaves you at a distinct disadvantage. When I asked if I could comment about our experience I was told by the smiling receptionist that there was no written system of comment. and no online ability either.

So, I am sorry to disagree with others who applaud this place.
Our experience was not good.

Thank you for reading, oh yes I left my new umbrella in the reception area upon leaving, they must know it was mine but as perhaps expected no one has contacted me to suggest how it will be repatriated.