When we arrived our room was not ready and we were asked to come back in an hour to check in. We came back and were given the key to our room. The housekeeping staff seem to be the only ones allowed to use the lift during the day, so we had to drag our case up 3 flights of stairs, only to find that our room had not yet been cleaned. So back down the stairs to reception who made no apology and asked us to come back in another hour.

The pictures on the hotel website are very misleading, as only 2 out of the 5 floors have been renovated and our room was very very run down. We were woken up at 6.30am every morning by constant chatter of housekeeping staff. The reception staff weren't rude but made no effort to be friendly or helpful. No advise was given on times or locations for breakfast, dinner or the bar, you simply had to work this out for yourself. This hotel was extremely overpriced. Not to be recommended!

This is a really nice city centre hotel. Its location is perfect 5 mins from the vatican. The breakfast is brillant will keep you going until dinner. The staff were very friendly and always willing to help and chat.

The room was not quite what I expected from the website but they seem to be doing up the hotel floor by floor. The decor in my room was a bit dated and bissare but it was very clean.

Spent 3 very active days in Rome during our Italy vacation. Hotel Isa was the perfect location for our daily excursions. The hotel is centrally located to walk to the many atractions. If you choose to take a cab to save time the front desk will make all arrangements. The hotel is very accomodating, a safe, extremely clean, and comfortable place to return to every evening. The breakfast buffet is a wonderful start to the day. We ate 2 of our evening meals at the hotel because the food was exceptional. The staff and the rooms werea above our expectations. When we return to Rome we will be staying at the Hotel Isa again. I almost forgot that from the roof top resturant there is a breathtaking view of the Vatican.

great location. rome is very walkable and fun to tour on foot. having isa as a base worked out well. it seemed to be in the more quite part of rome, separated from the drones of tourists and obnoxious middleschoolers with mullets.

when we booked this hotel, and booked the cheapest room, i did not expect to get the room which is shown on the website, nor did we get the room that was on the website. what we did get was a nice, spacious room, which was clean, comfortable and safe. my only complaint are that the doors and walls are thin and would be dreadful if you had noisey people on your floor.

the staff was friendly and the rooftop was a nice place to relax with a drink and overlook st. peters.

bottom line, dont be dissappointed if you book the cheapest room and you dont get whats on the website.