I stayed at this hotel in February of this year and found the staff to be completely incompetent and unhelpful, bordering on downright rude at times (save for one friendly guy who only seemed to work during the day and so we never saw much of him, but he was always very cheerful and pleasant). The television which we had paid a deposit for was broken and despite daily promises from hotel staff that it would be fixed, it never was. The lights are on some sort of sensory device where they only turn on when people walk past them, not always very safe as there are quite a few steps and different levels and if your eyesight is not that great in the dark I wouldn't recommend it. I really did not feel very safe walking about at night in the area where the hotel was situated (right opposite the train station) and got taxis to and from the center after dark. It is also quite a walk from the the centre of Rome and we often found it very tiring walking back after being out all day as it is on a slight incline from the centre (fine if your fit enough I might add).
The really poor thing I found about this hotel was the complete lack of any customer satisfaction. We tried to lodge a complaint against a member of staff who had literally bawled at us for changing our check-out date due to our flight into Rome being cancelled at the last minute (when we phoned the hotel from our home in Scotland we were assured that this would be no problem yet when we arrived at the hotel they claimed this not to be the case and we had to pay cash in hand for the room again when we had already paid for it online), yet no one was at all interested and we felt like all they were concerned with was taking our money.
I really wouldn't recommend this hotel to anyone, next time I go to Rome I will be going somewhere closer to the center oh and just a tip if you are staying in this area make sure not to get ripped off by taxi drivers as you get off the bus from the airport (it drops you off by the train station) agree a fare with the driver before you get in.
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