This was OK---but just barely. It is NOT a 3 star hotel---possibly a 2 star at best. There was no mattress pad on the crumby mattress---just a thin sheet. The bath towels were just large dish towels. The worst thing were the snarly men that worked the desk. They were mean and cantankerous. It touts being close to the train station, but it is an hour walk, or a 10 E. cab ride----so NOT close to the train station, even though it looks like it on the map. The bathrooms were actually very nice, and looked like they had just been re-done with nice terazzo tile, but the rooms themselves were just ok. I would not stay here again.

I stayed at this hotel in February of this year and found the staff to be completely incompetent and unhelpful, bordering on downright rude at times (save for one friendly guy who only seemed to work during the day and so we never saw much of him, but he was always very cheerful and pleasant). The television which we had paid a deposit for was broken and despite daily promises from hotel staff that it would be fixed, it never was. The lights are on some sort of sensory device where they only turn on when people walk past them, not always very safe as there are quite a few steps and different levels and if your eyesight is not that great in the dark I wouldn't recommend it. I really did not feel very safe walking about at night in the area where the hotel was situated (right opposite the train station) and got taxis to and from the center after dark. It is also quite a walk from the the centre of Rome and we often found it very tiring walking back after being out all day as it is on a slight incline from the centre (fine if your fit enough I might add).

The really poor thing I found about this hotel was the complete lack of any customer satisfaction. We tried to lodge a complaint against a member of staff who had literally bawled at us for changing our check-out date due to our flight into Rome being cancelled at the last minute (when we phoned the hotel from our home in Scotland we were assured that this would be no problem yet when we arrived at the hotel they claimed this not to be the case and we had to pay cash in hand for the room again when we had already paid for it online), yet no one was at all interested and we felt like all they were concerned with was taking our money.

I really wouldn't recommend this hotel to anyone, next time I go to Rome I will be going somewhere closer to the center oh and just a tip if you are staying in this area make sure not to get ripped off by taxi drivers as you get off the bus from the airport (it drops you off by the train station) agree a fare with the driver before you get in.

I booked this hotel through my agent who booked it through a hotel website. I booked for 4 nights but ended up only staying 1 night. The hotel is more like a hostel although I have stayed in better hostels. When I had a shower in the tiny closet bathroom, I came out to find that my bedroom had flooded. When I complained to the reception, they said that this is a common mishap and after much persuasion on my behalf, gave me 3 handtowels to me to attempt to mop up the flood in my bedroom. I was a little bit distressed and wanted to call a friend from my room. The telephone did not allow me to call outside and when I told this to reception, they didn't believe me or offer any alternatives. The last straw was when I was trying to find a socket to charge my cellphone. None of the sockets worked and again, the reception did not believe me or come up to my room to try to help. I quickly got out of that "hotel" and checked into another hotel. I have yet to receive any refund on the 3 nights that I did not stay. I do not recommend staying at this place at all.

It is a very poor hotel. Poor location. Very noisy. Very shabby room (2 stars is a joke). Poor breakfast. Stay away from it.