The desk staff ruined our Italy trip Nov. 21-27, 2007.
1) They did NOT give us 13 mesages from our family, and the one message they gave us an hour after it came in, too late to do anything. We missed Thanksgiving dinner with our family in Rome and a reception at the U.S. ambassador's residence. When we checked in, we told them we were expecting an important message. They said they would take messages, but there had been none; we told them we would and we did sit in the lobby for 1 1/2 hours and were told none had come in. When we got to our room, we discovered the phone was broken, told the front desk and nothing was done for the rest of our stay.
2) We asked for a wake-up call for the next morning and were told they would give us one. We were not woken up(phone still broken) and missed an event at the Vatican to which we had VIP tickets.
3) We bought our own alarm clock, but asked relatives to also call us. NONE of the 5 phone calls from our relatives was put through to our room(Phone still broken), and, although they said they would, no staff came to our room to wake us.
Unless you want to deal with people who lie to you and then provide no services, don't stay at this hotel. You'd be better off staying where the staff at least tells you "no messages".