We stayed here because my daughter and son in law stayed here on their honeymoon 2 years ago and were very pleased with the Hotel and staff. We were not disappointed ! Francesca, George, Robert and Jerry were the best staff any hotel could have. Someone is there at the desk 24/7 . We had an early flight out of Rome when we left , and Robert had coffee and a breakfast just for us, arranged at 3:30 in the morning!! Now that is service. We went to Venice halfway through our trip for a few days and took only one of our bags. Residenza Cellini took care of our other bags until we returned for the second half of our stay there. They also upgraded us for free for the second half of the trip. Service is fabulous. The location of the hotel is great. Near the metro, bus line and one metro stop from the train station. When we returned for the second half of our trip, we felt like we were home. Francesca was the first to greet us when we originally arrived and made sure we had everything we needed in our room. The 5th floor patio is great for a glass of wine and cheese and crackers at the end of a long day of touring. The staff was quick to provide wine glasses, knives, cork screw and plates for our little snack! We used their arrangements for transportation to and from the airport by private car. They were very prompt and efficient. This is a welcome sight after flying all night from the states to get to Rome. The hotel is quiet and clean and comfortable. . They also had the best internet in all the hotels we stayed at (3). A+