I chose this hotel based on reviews here on Tripadvisor where it was rated as one of the best hotels in the city. It also won an award in 2009 from Tripadvisor for its service. We are not in agreement with them on the service issue.
This 11-room hotel is located near Termini and is within 20-25 minutes walking distance of tourist attractions. Actually, Rome is much smaller and walkable than I anticipated.
We reserved junior suites at 210 euros (cash payment) per room, per night, for three nights. They are actually regular rooms, not what I would call suites, but huge by European standards, maybe even by American standards. I certainly could not complain about the size or decor of the room. Both rooms (us on the fifth floor with the other ladies on the third floor) were in very quiet locations. Our Romeo and Juliet balcony overlooked an inner courtyard (not an attractive courtyard, but a quiet one). My travel companions on the third floor even had a live orchid plant in their room. The outdoor terrace is lovely and we sat out there one evening.
My only (minor) complaints about the room are the coarse linens and the (whirlpool) bathtub was very slippery. The breakfast room is small as some on Tripadvisor mentioned, but we seemed to be the only ones in there each morning. They kept a bowl of fresh fruit in the breakfast room all day and I enjoyed that.
Regarding the service issues, I emailed them several weeks in advance asking them to call the Galleria Borghese for me with a question. They responded back quickly to tell me they would call and get right back with me. I never heard from them. After waiting several days, I worked out my answer on my own.
Also, my travel companion had an early morning flight and asked the woman at the front desk one evening to look on the internet for train information for the Leonardo Express. It was over an hour with no answer – the woman said she was still trying to locate the requested information. I came back to the room to learn this, and it took me less than 60 seconds to get the information on the (free) internet access they provide in the breakfast room. I expected better service than this. BTW, the computer is removed from the breakfast room during the breakfast service, so be sure to use it in the evening if you want information for the next morning.
Overall, I would stay here again as the rooms were spacious and attractive and I liked the location and cost, but my expectations on service would be lower.