We stayed at this hotel for four nights during August 2008 as we were celebrating our 20th wedding anniversary. The first evening we ate in the roof top garden resaurant. Sounds lovely....well don't be deceived. The chef refused to cook a pizza for us as it was too late.........NO PIZZA in Italy......amazing. The food that was served was obviously microwaved as it was hot on the outside and cold in the middle. There were no side dishes available, not even a salad! The alcoholic drinks were extortionate.
Our room was kept clean, however it was absolutely boiling hot....cooler outside. The mini bar fridge did not work and after several requests was eventually fixed on out last day.
Reception....staff were rude and unhelpful. The breakfast/restaurant staff were even worse. Unhelpful, no smiles and no pleasant greeting.....truely the worst experience we have ever had. At one point a lady on duty in the breakfast room had a stand up argument with another member of staff in front of us. Relaxing breakfast.....forget it.
We would never, ever stay in this hotel again. Beware!
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