My wife and I stayed at this hotel at the tail end of our Honeymoon and it was a major disappointment. I read some of the the negative reviews but overlooked them, but now that I have stayed there they were spot on. The bad experience started at check in - we asked to change rooms after our toilet wouldn't flush and my wife found a wet spot (hopefully just water) on the bed that was overlooked by housekeeping - which apparently had just cleaned the room prior to check in. They accommodated our request to change rooms and upgraded us to a nicer room, but it took about an hour and a lot of back and forth. When we got to the new room, there were scuff marks all over the room - it really needed a new coat of paint and it smelled moldy. The rooms are supposed to be "modern luxury" but they look like they're done with cheap furniture. The staff is really spotty, in the breakfast room, they were great. One of the concierges was very helpful, the other just was totally unhelpful and even slightly rude. Also, we got several different answers from the front desk as to when the breakfast buffet opened in the morning, I think it's 7AM, Finally when we checked out at 6:30AM neither of the elevators were working, so I had to walk down 4 flights of stairs with bags, and for some reason, they could not produce a copy of my bill when I asked for it at check out. I'd be wiling to overlook some of these shortcomings if this wasn't one of the most expensive hotels in Rome. Additonally, out of the 5 hotels we stayed in during our honeymoon in Italy, this was the only one that didn't have free wifi or internet access...the cost? 20 Euros for 24 hours, which should give you an idea of how things are run at this place.The only good thing about the hotel is it's location which is pretty central for tourists.