We did not have a good experience at this hotel. Are room was ok but extremely expensive even by Italian standards for what we got. The key issue was the concierge staff. We book two restaurants through them in advance. We asked for both to be at 9:00 pm and got confirmation that we had these reservations. When we got to the hotel they told us that our first reservation as at 10:15 pm. We were on Turkish time (an hour later) and wanted to eat earlier especially after a day of travel. They could not get an earlier reservation and recommend a place like the one we reserved. They said it was only five minuets in a taxi. Well, the place was mediocre at best and was 15 minutes a way by taxi. We could not eat at the outside tables and were put in an inside table that had nothing but an empty room to look at. I think we paid more than $40 in taxi fairs. When we got back we took a bit of a walk and found some really nice restaurants close to the hotel. Prior to the dinner, we went to the garden bar which is in a very beautiful setting. All the tables were booked (probably by locals). We waited around and were finally given a table (not in a very good location). We gave our drink orders to the waiter. We ordered two cocktails and a bottle of water. After 30 minutes we still had no drinks. I asked the waiter about this and he said the bar was very busy but we saw another table that had arrived later then us get served. I asked that he bring the water at least now. He said yes but did nothing about it. We left with no drink after another 15 minutes The next night worked out. Then we were to leave by car and asked that they confirm our rental reservation. They confirmed it but then said we had to leave at 8:00 am that morning because of a bicycle tour that would prevent us from leaving the hotel later. It turned out that the tour had been rerouted the week before and this was totally not required. We had to leave two hours before we wanted to. We got to Avis to find that it was closed and had to stand in the street for another 30 minutes. In the mean time we had found out that there are many really nice boutique hotels in Rome. This place really sucks unless you want to play close to $100 for breakfast for two.
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