This was the last leg of a 3 city trip (Venice, Florence, Rome) and so we had high expectations. Sadly, the Russie did not deliver the best experience of our journey. There were many nice features but they definitely need to work on some of the problems.
On the good side - large, clean, comfortable rooms. They are beautiful and updated. We slept well. The breakfast was okay and fairly quick and served in the lovely garden. And while we didn't visit the bar during the evening it certainly looked nice and the bartenders put on a bit of a show with their service. The best part of all is the fabulous location.
On the negative side - WHY CHARGE FOR INTERNET at a 5 star hotel? We all have smartphones and tablets and we want to use our social media and to check our work email. Nothing starts a visit to a hotel on a bad note more than knowing that you are getting charged for everything. Also, I hate sharing a sink and both of our rooms had a single sink in each bathroom. I also hate the tiny shower curtains - the floor will get wet. A complimentary bottle of water in each room upon arrival would be nice. (One is provided at bedtime.)
But the worst was the concierge. We noticed that we had a free morning and decided to visit the Villa Borghese. We were told that it would be no problem and to see the desk that Sunday morning. We were told there was a complicated procedure and that our reservations would be under two different names, none of them ours, and were given two slips of paper with the details that included a confirmation number. We took a cab to be there on time and noticed the sign that said the museum was sold out in advance until Tuesday. When we went to the desk as instructed we were told the confirmations we had were for the previous day. That's right, they were were for Saturday and here we were on a Sunday. There was nothing we could do but leave disappointed, out the cost of the cab and with our morning ruined. When we returned it was explained that they gave us the wrong information (OBVIOUSLY!) and they offered to help us with another day. We had no available time. This entire experience was embarrassing and trust me when I say I don't expect to be embarrassed - ever - at a 5 Star hotel.
So Russie - you can do better! I challenge you to at the least make sure the concierge doesn't make such mistakes for other guests and to work on the internet charges. I know you can do it - but the question is will you try?
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- Also Known As:
- De Russie Hotel
- De Russie Rome
- Russie Hotel Rome
- Russie Rome
- Hotel De Russie Rome