My boyfriend and I went to Rome last September to celebrate his birthday. We did a lot of research and finally decided to stay at Emona based on the positive reviews and the photos and info on the hotel website. However, we were quite disappointed.

Prior to our stay, I wrote to the email as shown on the website and explained the purpose of our stay and asked if we could have something extra and I was ready to pay. Here's a part of what I wrote to them -

"I'd like to see if it is possible to have a nicer room for us, maybe a room with a better view or more romantic kind of decor? I would really appreciate any sort of support as I really want to make this birthday special for him and for us. Also, does your hotel sell chocolate cakes? I'm trying to see if I can get him some in the hotel, or near the hotel."

Unfortunately, I did not hear anything at all from the hotel. There was no reply. I would understand if the hotel told me they couldn't do anything, I was really looking forward to a reply, especially after the nice comments regarding customer service that I'd read. I didn't get any.

The room was the biggest disappointment - they gave us a room on the ground floor. The room was nothing like what you see on the website. It was dark and really basic. As our room faced the entrance, it was bright outside at night as well and we didn't feel all that comfortable even with the curtains, if they were considered proper at all. The shower was a bit funny as well, it was really hot for one second then cold the other. The room was certainly overpriced.

Location wise it wasn't that big a problem for us though as we enjoyed walking around to see the city. It wasn't all that far from the nearest subway station anyway. The breakfast and the lounge were both OK as well.

Enoma is suitable for single travellers not looking for a "nice stay" but a simple one with minimal facilities.