I had read the reviews about overbookings when I asrrived in Rome. Arrived after two train journeys in La Fenice (sister hotel) to be told there had been a problem "that morning" with their booking system and so we could not stay. I disputed this with the lady as we had booked over 3 weeks in advance but to no avail. She did not seem to care or understad that if you book onilne based on what rooms you see or the location, you would be upset that your plans are ruined. Eventually a car arrived and transferred us to Quattro Fontane. I have to say our room was fine, but am sure this was because I argued with her and heard her over the phone to the receptionist in Quattro Fontane. She offered to move us back to La Fenice in the morning but on a 2 night stay that is ridiculous especially when you're getting up early to sightsee. On a 3 day stay in Rome, losing over an hour trying to sort out a room, being driven to another hotel, finding your bearings (again) is a complete inconvenience but these people have no conscience about this and are extremely rude!

Have stayed here five times over the past seven years and have always enjoyed it.The staff have been very good and helpful and rooms and service are excellent.The hotel is in an excellent position in the city and we walked everywhere.all major sights are within walking distance.I woud not stay anywhere else.

We stayed in this hotel for two nights during our honeymoon. The hotel is very beautiful in a great location, but the staff really needs to shape up their hospitality skills. It seems that they are better fitted to handle a bar rather than a hotel. We would recommend this hotel for those who don't need anything at all during their trip, and this inludes asking for a map.

We had a marvellous stay at the hotel during the last week of Apr 08. The staff were very helpful and friendly. We found many choices of restaurants within a few minutes of walking. Shopping was excellent and not far away, either. I cannot comment on the metro accessibility since we taxied to and from the hotel to the airport and train station. However, if you have good walking shoes, you are off! Take your camera and enjoy the sites. Essentially, within a few minutes you could go anywhere and get just about anything. There just wasn't enough time to do all that we wanted in our four days there. I would certainly recommend this hotel to anyone. We would also stay there again.