In May 2013 we took our first trip to Europe and were going to spend our first 2 nights in Rome at the Hotel Sonya. We made our reservations in February via Orbitz and had confirmed reservations. When we arrived tired and jet lagged at the Hotel we were told they were overbooked and had arranged for us to stay at no extra cost at a hotel around the corner called the Star Hotel. It was a very nice hotel and when we checked in they confirmed that we would be charged no more than Sonya would cost. It was upon check out two days later that things went downhill. I had totally forgotten that back in February that using Orbitz I had already paid for the hotel on AMEX. So upon checkout the clerk asked for my VISA. I told him that I THOUGHT I had already paid for the hotel up front and it was to cost no more than Sonya. He said Orbitz does not collect up front and I had to pay and the 582 Euros was what Sonya would have cost. Still figuring out Euro to dollar conversions I figured that $426 versus 583 euro must be about right. So shame on me for being tired and confused.
When we got home I finally figured out that we had paid for the hotel twice, AMEX for $426 and VISA for $782. I immediately when through Orbitz to get it taken care of. They slowly got us in touch with Ivan at Sonya who after several weeks SAID he would refund us the difference. After several e-mails back and forth he tried to get a refund to us but the bank account number was wrong. After getting him the correct bank account number he stopped responding to our e-mails. VISA tells us that since we stayed at the Star Hotel we are stuck. I'm hoping I can at least get AMEX to get my $426 back.
So, word of warning for first time travelers: Know what you have done, be firm about it and realize that arguing with European merchants once home with the language and time barriers is difficult and frustrating. After getting ripped off a couple of other places I'm not so keen for future travel to the Med. It was a great trip spoiled by paying a net $550 a night for hotels the first two nights.
- Official Description (provided by the hotel):
- Hotel Sonya is in a quiet area of central Rome, in front of the Opera House and 55 yards from the Viminale Palace. Rooms offer free internet and free Sky satellite TV. Rooms at the Sonya Hotel are air-conditioned and feature a private bathroom and a tea/coffee maker. Breakfast includes a variety of breads and pastries, cold cuts, fried eggs and fresh fruit. The Sonya is a 2-minute walk from Termini Train Station. Free maps of the city are available at the front desk with ticket-booking service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Priceline, Cheap Tickets, Agoda and Hotels.com so you can book your Hotel Sonya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sonya Hotel Rome