WOULD WE STAY IN THIS HOTEL AGAIN ?

NOT A CHANCE ! ...........READ THIS.............

We checked in at 11.30am but could not get into our room until 3pm. After an early morning start, we were left wandering around Rome exhausted until we were given access.

The next morning we were woken at 5.15am, by inconsiderate, noisy staff preparing the breakfast counter from the service area situated next to our room, the door to the service room was unlocked and slammed every couple of minutes as they passed through. This occurred every morning even though we complained.

Having asked to be moved to another room to get a better nights sleep, the only room offered was a very small childs room with 2 small single beds, and the smallest bathroom/wetroom we have ever seen. The shower would flood the whole bathroom floor.
The only window situated in the bedroom was largely covered by a wardrobe due to the lack of space, and we found ourselves in seperate beds having booked a double room, and were offered no compensation for the inconveneience, even though we challenged them on this point.

There was no-one in authority in this hotel at any time, only receptionists.

The new room was no quieter as we realised that the whole hotel had absolutely no sound proofing. All rooms including service and reception are situated on the same floor, and are constantly passed by all staff and other guests. We could hear clear converstations in neighbouring rooms, and the night porter would have phone conversations at 1.30 am from the reception desk that may have well taken place in our room.

We checked out for our morning flight exhausted, having been told that we would get the breakfast we had paid for that morning. We did not receive one.

Good points: centrally located boutique style hotel on a pedestrian only street. Beautiful Breakfast room. Good Breakfast. free soda in the mini fridge. Nice artwork in the lounge.

Bad points: Hotel is not on the 2nd floor (as advertised) it is at the top of 5 flights of stairs. There is no elevator. Staff do not help carry bags upstairs/ downstairs. The hotel overbooked and did not advise us in advance of this problem... I booked 6 months in advance and provided a credit card to hold our room reservation. We arrived jet lagged with exhausted children and we were told they did not have a room available for us until the following day. No room at the hotel...They called a cab and sent us to another hotel- a Best Western on the outskirts of the city, in a grafitti covered neighborhood that made me nervous. We had to transfer back to the hotel the next day. Re-packing and unpacking --transporting kids & luggage took up most of our morning. We lost 1/2 a day of our vacation, and were too far from the center of town to do any evening sightseeing. The room was very plain. There was a single dead rose in a vase ( I'm not kidding). During our entire stay they did not make beds, or provide fresh towels, they did not even take out the garbage from our room. This was a problem as our daughter is still in diapers-- and the used Pampers smell was dreadful. It was cold, but we had to open the window because of the smell. Hotel service was non- existent. Tiny shower stall leaked water all over the bathroom floor. They insisted charging us full price- even for the night we were transferred to the Best Western. I would have gone somewhere else-- but it was Easter Week + Rome marathon and all centrally located hotels were full. This was a bad experience, I do not recommend this hotel. it is especially not good for families. This was our first ime in Rome and it was very disappointing. They charged us 230 Euros ($363) a night . I would Never stay there again.

stayed for 4 nights. will definitly return. very reasonable price. location perfect( can walk to most of major attractions). staff very friendly and helpfull. lovely breakfast. only downfall, rooms are a bit small ( but very clean) and bathrooms tiny, im only 5 ft 5 and found it a tight squeeze,im not sure if they have rooms with larger bathrooms, also the rooms are very warm there is air conditioning but they can be a bit stuffy , i was there in feb so im not sure what summer would be like. apart from that i could not fault it, it was my first time in rome and i had an amazing trip.

A fabulous location to explore this wonderful city. The staff are attentive and really helpful - the attention to detail is excellent. We happened to mention on the first evening that we were going to walk to the Vatican in the morning and on returning for dinner there was a letter on the bed telling us what the weather would be and recommending somewhere for morning coffee.

We had the room near the staff room and the only downside was being woken quite early by doors banging as they readied the hotel for breakfast.

Overall this was great value in really central for walking all over the city or using the metro which is very close. We found some wonderful restaurants - mainly from following the Time Out guide which we tend to use as our bible wherever we go as its usually very accurate and makes good recommendations.

The Colloseum and Forum are amazing - don't miss then. Also the Vatican museums. For a relaxing coffee in the sun head to the Park above the spanish steps, which is not far from the hotel.