Good points: centrally located boutique style hotel on a pedestrian only street. Beautiful Breakfast room. Good Breakfast. free soda in the mini fridge. Nice artwork in the lounge.
Bad points: Hotel is not on the 2nd floor (as advertised) it is at the top of 5 flights of stairs. There is no elevator. Staff do not help carry bags upstairs/ downstairs. The hotel overbooked and did not advise us in advance of this problem... I booked 6 months in advance and provided a credit card to hold our room reservation. We arrived jet lagged with exhausted children and we were told they did not have a room available for us until the following day. No room at the hotel...They called a cab and sent us to another hotel- a Best Western on the outskirts of the city, in a grafitti covered neighborhood that made me nervous. We had to transfer back to the hotel the next day. Re-packing and unpacking --transporting kids & luggage took up most of our morning. We lost 1/2 a day of our vacation, and were too far from the center of town to do any evening sightseeing. The room was very plain. There was a single dead rose in a vase ( I'm not kidding). During our entire stay they did not make beds, or provide fresh towels, they did not even take out the garbage from our room. This was a problem as our daughter is still in diapers-- and the used Pampers smell was dreadful. It was cold, but we had to open the window because of the smell. Hotel service was non- existent. Tiny shower stall leaked water all over the bathroom floor. They insisted charging us full price- even for the night we were transferred to the Best Western. I would have gone somewhere else-- but it was Easter Week + Rome marathon and all centrally located hotels were full. This was a bad experience, I do not recommend this hotel. it is especially not good for families. This was our first ime in Rome and it was very disappointing. They charged us 230 Euros ($363) a night . I would Never stay there again.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
