Stayed 4 days for a conference and reception tested everyones patience. Very long waits just to open th e door for the satored luggage, little English. discussions about bills. Being invoiced after the fact for disputed items without warning and the list goes on. It is a lovely place and location but the reception made sure I will never return.

We stayed at the new building 3 and liked it. We had a very nice and stylish room in the upper floor. The service was very friendly. It's near the autostrada, parking is free. The hotel shuttle brings you in about 30 min. to the city center.

I stayed here in Sept 2008 when I attended a conference. There were many problems with the hotel. As mentioned by another reviewer, the hotel comprises 3 buildings, about 800m to 1.5km apart. When you book, you are not told which building to arrive at & can go from one to the other until it is solved. I arrived at 10pm & the staff in Bldg 2 told me to walk in the dark, on a public road to get to Bldg 3. It was only when I insisted, that they offered me a lift in the hotel's shuttle car.

The second day I was there, there was no water for several hours - the staff seemed uninterested in the problem, rudely saying "it will be back on in 1 hour".

Another reviewer has mentioned the lack of ironing facilities - if you stay in Bldg 3, you have to walk about 800m to Bldg 2 to use the single iron available.

Many times in the week I stayed, I called the "Guest services" number, but it was never answered.

One day my room wasn't serviced when I arrived back at 9pm. Despite staff saying they'd service the room immediately, it still wasn't serviced at 10pm. After complaining a second time, it was finally serviced.

The Hotel supposedly has a Turkish Bath/Sauna complex, but it is closed.

Others in my conference group also had problems, such as: burst water pipe, flooding room. In shower, only scalding hot water available. Lost luggage - luggage that did not arrive on a flight was apparently delivered the next day to the hotel (airline apparently had a receipt proving this), but hotel denied having received luggage. Took several days to "find" the luggage & hotel manager apparently wasn't helpful, telling guest rudely "just claim on your insurance".

The Hotel is isolated. There's really nothing around, except parched fields & an expressway. There is a small cinema complex about 2-3km away - I never went - movies apparently only in Italian. The hotel offers a shuttle bus to/from Rome, but the times are a little limited. I heard guests say they had turned up for the bus in Rome, but it was full, so they had to take a taxi from Rome to the Hotel (about 30 euros).

Breakfast buffet is modest, but there's nowhere else to obtain food.

On a positive note, in Bldg 3, the rooms are new, modern & spacious.

"We are very sorry, we have only recently opened and we are still working some things out..."

You will hear this a lot if you stay for long at the Sheraton Golf in Rome, which at the time of writing had been open 20 days. The staff are doing the best under the circumstances, but as a guest, you'd be better staying somewhere else until the kinks are ironed out.

Arrival experience: the resort is divided into three main buildings, without proper walking paths between them, and all about 500m to 700m apart. Problem 1 is that when you book, you are not told which of these three buildings, each with it's own reception area, you are booked into. You can only find out by trial and error. I tried all three, dragging my baggage between them, before I got lucky.

There was a large conference group at the resort when I stayed for three days, and having found the right building, check-in took 20 minutes of queuing.

Services: Broadband internet in the room via cable was not working, but via wireless was. Unlike some hotels in Italy, it is an extra charge of 22 Euros per day. Connection was quite straightforward.

Unlike getting a shirt ironed. Despite the hotel services brochure stating overnight laundry service is open until 10pm, it was closed when I inquired at 8.30pm. I then asked if I could have an iron and ironing board sent to my room. This was not possible either. The only option was to use a makeshift 'ironing room' (actually a staff locker) in, you guessed it, one of the other buildings. Another 500m hike, just to iron a shirt.

Shuttle buses: There are shuttle buses to drive guests between the three buildings, but they are 'on demand' and are too few, so that waiting times can be so long you are better off hiking yourself. Other similarly spread-out resorts have regular shuttle runs between buildings and attractions, and the Sheraton Golf doesn't seem to offer it yet.

Walkways: As mentioned, the quickest way to get between buildings may be to walk, but the resort is not designed to allow you to do so. To get from my building to the building where I had to do my ironing, I had to walk through a carpark, across a road with no pedestrian crossing, and through a dark car park. I would not recommend this to single ladies.

Room appointments: are new, and comfortable, with spacious rooms as other reviewers have mentioned. The hot water in the shower has temperature settings that only seem to vary between HOT and VERY HOT, so washing my hair was a scalding experience.

Airconditioning was thankfully quiet and did not wake me from the hard earned sleep I fell into after dragging my bags all around the resort...