I had the opportunity to take my 14 year old daughter to Rome for vacation. Upon check at the Hotel Valle they asked for and kept our passports. We stay for 4 nights. Upon checkout I was not given our passports and I forgot to ask for them as I am not accustomed to this practice.
My daughter and I proceeded to Florence to continue our vacation, when I noticed we had forgotten our passports. I called the Hotel Valle and they were aware that they had forgotten to give me my passports. I asked if they could overnight them to me and I would pick up the cost. The front desk person gave me the number to DHL shipping and suggested that I initiate service. I contacted DHL, they do not accept anything other than cash or an Italian credit card. I contacted Hotel Valle again and asked if he would pay cash and charge my credit card for the shipping charges. It appeared as though he was trying to avoid any expense of money or time on his part . The front desk person had to ask the director and asked if he could call me back. On his return call, he said the director had approved shipment but that they would have to charge a hefty service fee. In frustration and on Principle, I purchased a train ticket for my daughter and I ,back to Rome (I couldn't leave her) to pick up the Passports. A whole day was ruined and it was costly. You would think that under the circumstances, they would have been more accomodating. What an inconvienence ! Don't stay here if customer service is important to you!!

Peter Marquez

We booked an Italian tour package from home, and needed to book a room in Rome for our first night and our last night in Italy. We stayed at Hotel Valle for both nights. The first night, was great, nice spacious room, with 2 beds, also had a lovely marble bathroom. Our window looked out onto Via Cavour which was nice. I thought that the front desk staff could use some lessons in customer service! Breakfast was quite good, but the dining area was very small, hard to accomodate a large number of guests. It was great to be within walking distance of so many historical attractions as well as Termini station!
When we returned from the southern coast to spend our last night at Hotel Valle, it was a very different experience! Our room was horribly small and cramped and smelled like rotten cabbage! The bathroom was so small, you could barely move around in it, and the shower/bath was very tiny. Our window looked onto some kind of courtyard of an apartment of some sort behind it where the occupants made lots and lots of noise!
Overall, I guess I would stay there again, but would insist on having a room that faced the road instead of the courtyard!

Just returned from a 5 night stay here in a triple room, shared with 2 of my friends.
The "triple" room consisted of 2 single beds pushed together and a camp style bed stuck against the trouser press in the corner of the room next to the door to the "outside balcony" which was a door with a dodgy handle and no lock that lead to a noisy area outside the room beside the air condidioning units overlooking the dusty dirty back yard of the hotel, it looked like it was the only room to have access outside.
Although i do feel the hotel was value for money as we did not pay much at all for being the busy season but it could do with a serious makeover and in my opinion is not 3-star or 3-key standard. Our room was on the 1st floor at the furthest away end of the corridor (room 118) and was not adequate for 3 adults sharing.
We also had a problem with the air conditioning in the room during the last couple of days which we reported twice to reception, it cut-off and a spanner and code flashed up on the panel. They did not send anyone to look at it and just said they would over-ride the cut-off and that it would be ok and were not really interested.
We were not happy with this at all so had no option but to switch it off which was not ideal in a small hotel room with the outside temperature at 95 degrees!!!
We had 1 dusty wardrobe with 5 hangers between us.
The whole room smelled of dampness and there was damp visible on a wall in the main room and also in the bathroom and a de-humidifyer was beside the fridge under a table.
We did however pay extra on our last day for the use of a single room to shower before our flight home and the condition of the single room we got (305) was far superior than our triple room.
Breakfast was very basic but adequate and always a fight for a table, we gave up one morning and went elsewhere.
The woman in charge of breakfast was very nice although did not speak a word of English but was by far the friendliest of all the staff !!!
If i was to return to Rome i would consider staying here again as it was cheap and in a fantastic location, few minutes walk to the Metro station Cavour on the B-Line and walking distance to the Colosseum which is by far the most popular attraction. It was also walking distance (15/20 mins) to the main train and bus station Termini (when we eventually found our way)
I'd give Valle 6/10 overall but would say there is room for improvement.

The location of this hotel is really good. Very close to a metro station, and about 10 minutes walk from the Colosseum.
The room was clean, but quite small, and could do with a make-over. The staff were not very friendly (a Buon Giorno was usually out of the question). However, they were efficient. The breakfast is very good. Do get to the breakfast room early - it's pretty small and you may have to queue for a while if you get there late.
I would recommend this hotel for the location.