My general comments about this hotel are that it is an old hotel that needs to be refurbished urgently. The bathrooms are moldy and the carpets look disgusting. They also need to do something about their housekeeping.
Our experience of the Viminale consisted of the following:
We arrived late in the afternoon from Florence, and after some time waiting, during which we did not know what exactly the problem was, they informed us that they had lost our reservation. After waiting for almost 2 hours for them to figure out what to do, they gave us a room in the basement for the night, with the promise to change us in a different room for the rest of our stay. The room we had to stay in had not been cleaned in ages and it smelled of urine.
The next day they moved us to a different room which was big, but as I mentioned above very run down.
The breakfast was good and the location not bad, but the staff was indifferent. Not a good experience!
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