We booked a taxi pick up 1 month prior to our stay. When we arrived at the airport, there wasn't anyone to pick us up. We had to call the hotel multiple times and all they said was keep waiting..we walked through almost the whole entire airport trying to look for this taxi guy and still no luck. We wasted an hour looking for this guy, calling the hotel, and we finally gave up and take the taxi to the hotel on our own.
Upon arrival to the hotel, the old man at the front desk was very rude. He wanted to charge us the taxi fee for 100Euro even the taxi guy was never there to pick us up. They charge a set rate for internet but the internet bandwidth wasn't enough to serve all guests and so we couldn't really use it and no refund.
They also request about 40euro for deposit if you want to use the safe in your room. When we were checking out, the guy pretend he didn't remember our deposit until we actually ask for it and show him the deposit receipt.
Overall, this is a horrible place to stay with. We felt so relieved when we left this hotel. Stay somewhere else if you can.
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- Also Known As:
- Virgilio Hotel Rome