Where to begin? Just got back from a 4-nite stay above, read all the reviews & thought I made a smart choice--I was wrong. I'm writing this to assist others who are considering options as I did. Would be OK for a nite or two for single traveler, otherwise I'd stay elsewhere. First, location is at least a 10-15min walk from Termini, seedy crowd, homeless sleeping on the streets after hours or early morning please note. The pics of the front entrance shown are decieving, there's only a 2x2' sign w/ the hotel name, underneath is the sliding glass door entrance. Safe, secure, but as mentioned w/ a few other posts, not located in the nicest of areas, a couple of decent restaurants & made use of the Supermarket at Manzoni which has anything you need, this is a plus, much cheaper than buying a soda at the restaurants (.65eu compared to 1.50-3.00eu). As for the staff, I'd say it depends on who you are lucky enough to have at the front desk. I booked & prepaid thru the web & upon check in was handed a map, male scribbled in pen for 30secs to show the highlites & was escorted to my room. (Asked a female working the desk 1 day prior to leaving to arrange a taxi for me, said the hotel taxi was 50eu, otherwise I would have to call my own. Later, asked a male the same question, he said no problem, will call you a taxi upon checkout (early a.m) will be here in 5mins (took me to the airport for 40 eu)..While the rooms are nice & generally clean/comfortable, size is small as are the double beds (I'm 5-8 & feet hung over the edge, tried to push them together, but everytime I turned, the bed moved & made noise on the marble floor. Walls are thin, could hear next room's conversation. A nearby couple was cking out early one morning & decided to roll their luggage down the marble stairs (waking everyone else)..Shower (no tub) is at most 2x2' (everytime I moved, my elbow hit & turned off the water). No washcloths, just a small towel for shower. My TV was a 12" w/10 channels (satellite?), obviously made in the '70s w/ a button missing. There is a small minibar-fridge. No fan or air conditioning, couldn't change the temperature, which led to opening the bathroom window (bars on the outside luckily), which in turn let in the noise from the street. As mentioned in other posts, Italians honk car horns at every opportunity, so not sure there's really a "quiet" hotel room in the city..Never tried the breakfast here..saw the seating area outside for use as patio, but no one ever sat there. While the trolley & bus run in front of the hotel, good luck trying to use either one. Maybe early morning or late nite, otherwise packed. Just as well, walking is best of course. Like others, spent most of my time enjoying the sites, really just a place to lay my head at nite which served the purpose this trip. Plan to go back, but would choose another hotel in the future, closer to the city center w/ more restaurant choices, activities, options.