A very clean hotel with very heplful staff. Well priced if you can incorporate a weekend deal. The restaurant was fantastic and so were all of the staff. The free shuttle bus never let us down. (15 mins late one day but the traffic was very bad - elections were on and the Pope was throwing a party in the square...) Couldn't master the air conditioning system but not an expert as I live in Scotland. (What is air conditioning anyway?) Nor could we get a movie on screen. The hotel was a 30 - 40 min ride from the city which went in quite quickly, but the cleanliness and restaurant makes it worthwhile. Exec suite and Junior suites were excellent. No problems in recommending this one to anyone.

While the room was spacious and clean, the air conditioner did not get the job done. It was 105 degrees outside, and after 3 days on a Tuscan farm, we were looking forward to some modern creature comforts. The pillows were so hard, they hurt our ears. There was no sound-proofing, as evidenced by the constant noise of a wedding party on our floor.The food in the Apulia Apulia restaurant was one step above Chef-Boy-Ardee, and the coffee was the worst I have ever had anywhere. The wait staff acted inconvenienced by our presence in the dining room. One of them had his cell phone on and answered it several times during our dinner. It was an overpriced disappointment to the end of a wonderful vacation in Italy.

As others have stated, the Four Points Sheraton is not in the heart of Rome. There is a shuttle that leaves the hotel every 1 1/2 hours so if you do miss the shuttle you do have a problem. We would take the shuttle every morning at either 8:00am or 9:30am and return on the 11:30pm shuttle. The ride takes about 30 to 45 minutes depending on traffic.
If you're looking to save some money and don't mind being outside Rome, I'd recommend this hotel. The staff is very helpful in terms of providing information, making restaurant reservations, etc. Also the rooms are very large and clean.

Do not rely on the "complimentary shuttle service" advertised by this hotel. We chose this hotel our last night for the sole purpose of easily being able to use the shuttle to get to the train station and then Fiumicino airport. Hoped to avoid the steep cab fares and having to drag bags through Rome.

HOWEVER, the shuttle never showed up the next morning. The hotel offered no assistance and showed me a printout of the shuttle times with a disclaimer that says, "The hotel denies any responsibility for delays due to traffic jam, lack of seats, and/or breakage of the vehicle." This is not on the website. They did try to call the driver, but got no reponse. That was the extent of their "help". Ironic that even though the shuttle has the hotel name on the side, they deny responsibility. HMMMMMMM...

I ended up paying $60 for a cab to the airport and lost the money I had spent on the train tickets.

10 or so other people were also planning on going into Rome for the day and were quite irate themselves.

I had stayed in Rome the other nighs of my trip and had no issues. If you're looking for a neat experience, may I suggest renting an apartment. We rented two separate apartments through htt---------- and had a wonderful experience. Excellent locations and VERY helpful, VERY friendly landlords/managers. Convenient locations within walking distance of all the sites of Rome.

Stay away from the Sheraton! I was seething the entire flight back to the US!