While the room was spacious and clean, the air conditioner did not get the job done. It was 105 degrees outside, and after 3 days on a Tuscan farm, we were looking forward to some modern creature comforts. The pillows were so hard, they hurt our ears. There was no sound-proofing, as evidenced by the constant noise of a wedding party on our floor.The food in the Apulia Apulia restaurant was one step above Chef-Boy-Ardee, and the coffee was the worst I have ever had anywhere. The wait staff acted inconvenienced by our presence in the dining room. One of them had his cell phone on and answered it several times during our dinner. It was an overpriced disappointment to the end of a wonderful vacation in Italy.

As others have stated, the Four Points Sheraton is not in the heart of Rome. There is a shuttle that leaves the hotel every 1 1/2 hours so if you do miss the shuttle you do have a problem. We would take the shuttle every morning at either 8:00am or 9:30am and return on the 11:30pm shuttle. The ride takes about 30 to 45 minutes depending on traffic.
If you're looking to save some money and don't mind being outside Rome, I'd recommend this hotel. The staff is very helpful in terms of providing information, making restaurant reservations, etc. Also the rooms are very large and clean.

Do not rely on the "complimentary shuttle service" advertised by this hotel. We chose this hotel our last night for the sole purpose of easily being able to use the shuttle to get to the train station and then Fiumicino airport. Hoped to avoid the steep cab fares and having to drag bags through Rome.

HOWEVER, the shuttle never showed up the next morning. The hotel offered no assistance and showed me a printout of the shuttle times with a disclaimer that says, "The hotel denies any responsibility for delays due to traffic jam, lack of seats, and/or breakage of the vehicle." This is not on the website. They did try to call the driver, but got no reponse. That was the extent of their "help". Ironic that even though the shuttle has the hotel name on the side, they deny responsibility. HMMMMMMM...

I ended up paying $60 for a cab to the airport and lost the money I had spent on the train tickets.

10 or so other people were also planning on going into Rome for the day and were quite irate themselves.

I had stayed in Rome the other nighs of my trip and had no issues. If you're looking for a neat experience, may I suggest renting an apartment. We rented two separate apartments through htt---------- and had a wonderful experience. Excellent locations and VERY helpful, VERY friendly landlords/managers. Convenient locations within walking distance of all the sites of Rome.

Stay away from the Sheraton! I was seething the entire flight back to the US!

I stayed in this hotel for 3 nights in Feb 2005 with my Starwood Points.
PROS: - You know what to expect. The lowest quality Sheraton but OK for one night. The price for 1 night was EUR 115 w/buffet breakfast. The staff is friendly and willing to help. The issue about the magnetic key for the door is sometimes usual in many hotels. The thing about the swimming cap doesn´t make your stay better or worse and you look really funny with it! Take a pic!


CON: A very important CON is the location. It is very far from the center of Rome. If you do not get the shuttle or miss it, you will have to take the metro from Rome to a bus station and then a bus to the hotel. At least 80-90 minutes. Same thing when you go the other way.

The shuttle service is not the best since it sometimes leaves the designated places BEFORE the scheduled time. So you get there on time and it´s gone. One thing you can do is phone the hotel and tell them to ring the driver and let him know that you will be there. It works.

TIP FOR ROME AIRPORT: When you arrive, even late at night, do not choose to take the "non-official" taxis offered to you at loud voice. They charge sometimes twice the regular taxis. Get in line with the locals waiting for cabs and eventually yours will come. I got in at 1AM and waited 15 minutes but paid 30 euro instead of 50 to the Hotel. During working hours taxis are there in millions