Do not rely on the "complimentary shuttle service" advertised by this hotel. We chose this hotel our last night for the sole purpose of easily being able to use the shuttle to get to the train station and then Fiumicino airport. Hoped to avoid the steep cab fares and having to drag bags through Rome.
HOWEVER, the shuttle never showed up the next morning. The hotel offered no assistance and showed me a printout of the shuttle times with a disclaimer that says, "The hotel denies any responsibility for delays due to traffic jam, lack of seats, and/or breakage of the vehicle." This is not on the website. They did try to call the driver, but got no reponse. That was the extent of their "help". Ironic that even though the shuttle has the hotel name on the side, they deny responsibility. HMMMMMMM...
I ended up paying $60 for a cab to the airport and lost the money I had spent on the train tickets.
10 or so other people were also planning on going into Rome for the day and were quite irate themselves.
I had stayed in Rome the other nighs of my trip and had no issues. If you're looking for a neat experience, may I suggest renting an apartment. We rented two separate apartments through htt---------- and had a wonderful experience. Excellent locations and VERY helpful, VERY friendly landlords/managers. Convenient locations within walking distance of all the sites of Rome.
Stay away from the Sheraton! I was seething the entire flight back to the US!
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