My husband and I stayed at this hotel on our first trip to Italy about 6 years ago. Have stayed other places since but decided to try it again this year due to consideration of our friends joining us who had a higher exchange rate so needed something more affordable. I will say, if you get a room with a view on the Spanish Steps, the view is spectacular but that's it. We reserved, confirmed and were guaranteed their largest room on the corner with 2 windows on the view of the Steps. We arrived and were told that unfortunately the only room they had available was the smallest room in the hotel for the first night and then we could move the next. We made the best of it, went in and sat on the bed which I think was just a piece of foam over some boxes. The bathroom had mold all over, I went to get something out of the fridge and although it was running, it was hot, we tried to call our friends and although the room had a phone, it wasn't plugged into anything, the plug was just pushed into a hole in the wall. We asked to have things fixed and unfortunately it was the weekend and the management company that runs it now was unavailable and would only be available on week days. We immediately checked out. Trust me on this, honestly, you get less than you pay for here!
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