Beware...,
this was to be the last vacation before having a child, My pregnant wife my Mother and I were to spend our Italian vacation in a easy central location of Rome, after an exhausting flight we took a Taxi to the hotel unloaded our luggage and made our way to the 4 th floor check in to find out we had no rooms, they calimed the authorities closed many rooms for some reason never explained to us and that we would be put up in thier sister hotel 1 mile away!. I was told that the manager of both hotels would be a the other location so we packed everything into a small taxi and were driven to the other hotel.
Guess what, no manager, only some 17yr old kid with broken english that shrugged everytime we ask for proper accommodations or a manager. Now we felt like hostages, tired, confused, frustrated and late at night, we took the rooms offered. This was no 4 star hotel, small rooms small bathroom, no stand up shower and a window view of a noisey alley.
After many repeated attempts to talk to the manager or demand some refund we were told that any compensation would come from our travel company and not the hotel. This seemed to be a normal occurance for these guys. So our last blast was a tedious existence in a small shabby oddly decorated hotel some distance from our original booking. We are still trying to get a refund but our travel comapny cannot reach any reply from the hotel management. Good luck if you book here!.
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