My husband and I booked a one night stay at Hotel Commodore for December 27th. We booked through Romeby.com and I received two confirmation emails. We booked back in July!
On December 21st (while in Rome at another hotel), I called Hotel Commodore directly to confirm our reservation for the night of the 27th.
The man I spoke to on December 21st said he had no record of our hotel reservation for that night under my name. He also left it as that without offering to help me find the reservation even after asking if he could look it up another way.
When I logged into my Romeby account after speaking to the gentleman, the Hotel Commodore reservation was still listed. So, I cancelled it. Luckily, the Rome hotel we were staying at for the first leg of our trip had a room available for us and were very helpful.
I regret to inform you that Hotel Commodore never answered my emails when I booked months ago. I received no communication, only a form email reservation confirmation, which apparently wasn't legit. I will not be recommending this hotel to anyone. Since we did not get to see or stay in the hotel, so I can't give it a "real" review.
-Kristen Usher
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