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Grand Hotel Beverly Hills: Traveler Reviews


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Best fare found from Sacramento to Rome: $769

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80% Recommend
4.0 of 5 stars 37 reviews
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All (37)
[ Date ] [ Rating ]
Do not stay here

Grand Hotel Beverly Hills

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2 of 5 stars
traveler6609   2 contributions
Texas
Oct 25, 2009 | Trip type: Couples
2
people found this review helpful

There is nothing Grand about the Grand Hotel Beverly Hills. We just spent 3 nights there and were very disappointed with the hotel location and staff. First of all, the hotel is at least a 25 minute walk from any of the attractions. We bought the hop on hop off bus tour and the closest stop was 30 minutes away (walking fast) and at a bus stop that rarely was picked up by the tour bus. After waiting at this stop with several others for over 30 minutes, we were forced to trec another 20 minutes to a stop closer in town (this happened twice). Just to get going on the hop on hop off tour was exhausting! Also, there are very few restaurants and dining options within walking distance to the hotel. The streets around the hotel are very sparse with people at night and filled with grafiti and trash.

If I were going to Rome again, I would look at the bus route (we did Rome Open Tour) and find a hotel on or near the bus route - these are the best locations. This hotel had nice rooms and a decent breakfast, but there is a reason it is well priced.

Also, a few other notes - we tried to change hotels the first day because of the distance and tried to switch to another hotel within the same company - we were willing to pay the price difference. We were told there was a steep penalty for any change. Doesn't make sense if its the same company? The hotel staff seemed to not care whether we were happy or not. Also the wireless interernet is .35 (Euro) per minute! We have been traveling all over Europe and free wireless internet has been in all the hotels - this was a shocker. Hope this review helps!

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since October 25, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GHBeverlyhills, Operating Director
(Management representative)
Oct 27, 2009
Dear Client, thank you for posting your review here on TripAdvisor and we very sorry to read that you have not been satisfied by the hotel location.
We are located in the prestigious zone of Parioli, the suburb of choice for Rome’s elite. Within 150 meters you can find at least 5 restaurants, a great shopping area and public transport.
Regarding the internet connection our provider is Swisscom, a worldwide company with the same rates in all Europe and partner of the most important hotel chains.
On behalf of all our team members I would like to apolgize to you for your dissatisfaction. I hope that you will give us the opportunity to try again, we are confident that we can make you happy. Customer care is one of our primary goals and our clients' comments, either positive or negative, are important for us in order to work hardly on our lacks.
Kindest regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €203 (year-round)
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Good hotel just not close enough to town

Grand Hotel Beverly Hills

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4 of 5 stars
RacquelUk1982   1 contribution
Dunstable, UK
Oct 8, 2009 | Trip type: Couples

The hotel was great, nice rooms, clean and spacious and very reasonably priced. We walked to the attractions and were worn out by the end of the day so you have to use the buses and subways. The hotel will give you the information on where to buy the tickets as it is not easy to figure that out when you are in the city.
But I would recommend the hotel if you don't mind the walking.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since January 06, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GHBeverlyhills, Operating Director
(Management representative)
Oct 14, 2009
Dear Client, thank you for posting a review. We are very pleased to read that you enjoyed your stay in our hotel .
It has been an honour for us to serve you and we do hope there shall be another chance to have you as our guest very soon.
We remain at your disposal waiting to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €203 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very Disappointed

Grand Hotel Beverly Hills

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5 of 5 stars
larry09   1 contribution
Denver, Colorado
Oct 8, 2009 | Trip type: Couples

After a long trip from Denver, CO, we checked in an were told the only rooms they had were twin beds. We had requested queen or king. Then, there was a street fair right outside our window that began at 5:30 am. Needless to say, no sleep and disappointed with the hotel. Needless to say, it was VERY expensive.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 65plus
  • Member since September 23, 2003
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GHBeverlyhills, Operating Director
(Management representative)
Oct 14, 2009
My name is Flavia Fontanesi, Operating Director of the Grand Hotel Beverly Hills, and I am writing to you in response to your review discussing your previous stay. I understand from that you were less than happy with the accommodations provided on your recent visit to the Rome area. It is apparent that we, as a team, lacked to deliver World Class Service to you.
Our clients' reviews are important to improve the quality of our hotel, we are strongly customer oriented and we do not only care about quality but also about the professionalism of our staff and the helpfulness they have towards all our clients. Therefore we thank you for pointing out the disservice you have suffered by our clerk, we grant you that your comment shall be taken in great consideration.
On behalf of all our team members I would like to apologize to you for your dissatisfaction. I hope that if you are ever at a hotel again and feel that you received less than excellent service you will take a moment and speak to a manager. I am certain they will remedy the situation swiftly.
It's difficult to comment accurately without knowing more details.
Regarding the problem of the noise from the street, this worries us a lot as this seems to be one of our brand new windows with a 47 decibel certified sound reduction!
I hope that you will give us the opportunity to try again, we are confident that we can make you happy.
Please feel free to contact me personally, if you would like to discuss this further feel free to call or e-mail me at your convenience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €203 (year-round)
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Going to Rome

Grand Hotel Beverly Hills

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5 of 5 stars
patella   2 contributions
Athens, Greece
Sep 20, 2009 | Trip type: Friends getaway

Hi Everyone!

I m will be going to Rome soon but I have yet to finalize my accommodation. I m truly confused as to where the actual center is. Can anyone help?
Also, this hotel...it seems to have good rates and some comments said it is not centrally enough. Um...if via Venetto is not central, than what is??

Many thanks!

  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since May 08, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GHBeverlyhills, Operating Director
(Management representative)
Sep 24, 2009
Good morning, I hope you will accept my answer.
As you see from our web site (http://www.beverlyhotelrome.it/) we are located in center, but the center of Rome is a large center.
Please read our review on Tripadvisor from AlanaCork, this give an idea about how you can move from here.
Waiting to welcome you at your earliest convenience, we remain at your disposal.
Kindest regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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great hotel, great service, bit far from the center

Grand Hotel Beverly Hills

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4 of 5 stars
Giliber   1 contribution
tel aviv
Sep 10, 2009 | Trip type: Couples

we stay at this hotel for 3 nights,
the hotel is very good , the rooms are clean and the service was great !
the only 'problem' was , that it was a bit far from the center of Rome, and the people at the reseption didnt know to explain so well about the best way to get to the center,
if you get there, you can walk to the spanish steps - but its about 40min. walk,
it is very close to Villa Burgeza as well. - and it is nice plave to visit !
you can take the bus from the street next to the hotel - but the problem is that this bus is comming once in 30-40min.
if you want a better bus, you should go to Via Po (it is 5 min. walk from the hotel) and there you can find many lines that goes to the center
by the way - the center for me its Via corso.
enjoy - and try to find more then one line of bus that goes to the hotel !!! you will find
be aware that there is no trains close to the hotel

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since September 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Management response from GHBeverlyhills, Operating Director
(Management representative)
Oct 14, 2009
Dear Giliber
first of all we would like to thank you for your taking your time in writing your experience in our hotel.
We would like to thank you for your nice review and we hope to have you soon again as our precious guest.
Best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €203 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grand Hotel Beverly Hills Also Known As

  • Grand Hotel Rome
  • Grand Hotel Beverly Hills Rome
Address: Largo Benedetto Marcello 220, 00198 Rome, Italy