We stayed at this hotel from July 21 to 29, 2006 and loved it. We had a one bedroom apartment, which had ample room for our family of four. The staff (Ferdinand, Diana, and Paula) were extremely helpful and accommodating. They responded to my emails quickly and patiently responded to all our inquiries and requests for help with tours. The breakfasts that we got from Gennaro were the best out of the hotels in Rome, Florence, Venice and Paris. My girls were especially fond of the fresh fruit in the morning (didn't get that anywhere else) and the nutella pies. Gennaro also made the best cioccolato - very creamy but not gooey sweet. As it turned out, we couldn't get hot chocolate in Florence and Venice - they said they don't serve it during the hot summer months.
We chose this place because it was a nice compromise between hotel amenities (fresh towels everyday, beds made daily) and the roominess of an apartment. I've read about other posters that have had bad luck with apartments and there were not as many negative ones, I didn't want to take the chance in ending up with an unclean apartment.
The balconies were a nice plus - it would have been better if it didn't face the street - but on the other hand, it was a great spot to watch the people walk by. They also had a washing machine available for our use - what a great convenience. I am not sure if the wringer was broken or if the European machines don't wring, but it was interesting drying our clothes. Another great plus was having a refrigerator and freezer. We had frozen water (at least for the first hour) at the start of our walks.
The location was not an issue for us - there were times when we wanted to be more at the center of the activity. But, as it turned out, we thoroughly enjoyed St. Peter's Basilica and square and had to be there, for one reason or another, at least 4 mornings for tours and mass. It was a nice treat to walk by the piazza in the morning and late afternoons when they were not crowded at all.
Transportation from the apartment was convenient - there was a bus stop 2 blocks away. It was a 10 min. walk to St. Peter's and real close to gelato places (my girls decided Capitan Cone had the best cioccolato flavored gelato). Since we took the busses everywhere, getting to and from the hotel was not an issue for us.
It was extremely hot when we were there and we didn't realize that the A/C was only in the main bedroom. If there was a negative, that would be it. However, they gave us two fans (one for each child) and the girls slept with it close to them and they managed fairly well with it.
We wouldn't hesitate staying here again.
Keith and Imee