I booked two rooms for one night through Hotwire for this hotel. We dragged our luggage from the train station in the heat to the hotel. We were then told to wait in another area while the group in front of us registered. When we were finally called to register we were told they could not accommodate our reservation. Although they had my e-mail address and telephone number they had made no attempt to contact me. We were moved to another hotel, which was not one I would have chosen. Somehow the group behind us were able to register. We were told it was because a guest with an illness couldn't be moved, but somehow the other guests were able to register. Do not trust this hotel.